Important Hotel Information
- Renovations are currently underway at this property, and are proceeding on a floor-by-floor basis. As a consequence, the Spa will be closed from February through May 2009. All renovation work is expected to be completed by June 2009.
Reviews
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Not what we expected
06/21/2008Their website is deceiving. the rooms looked nothing like what was advertised - not even close. there are no robes. our first room was dirty and very old looking- on the ...
Their website is deceiving. The rooms looked nothing like what was advertised - not even close. There are no robes. Our first room was dirty and very old looking- on the 3rd floor. The toilet didn't work, and the first morning our power tripped off because the water heater for coffee (instant) blew out the circuit breaker. The air conditioning would not turn down - 64 degrees! We had a view of the back parking lot where the dumpster was. We asked to be moved and at first was told that is what we paid for. We were with a tour group of 35 people and some were on higher floors with good views. I discussed this with the man at the desk and he finally agreed to move us to the 12th floor. It was a better room but much smaller. This room wouldn't cool down much. We went from one extreme to another. I had to call for an iron and ironing board. The first iron did not work, the second did. Couldn't get it to steam though, but didn't call for another one. We did use their laundry service (expensive!) and the clothes came back nice. The rooms are not very well sound proof. You can hear people talking in the halls and sounds from your neighbors. The dining experience was the best part of staying here. The lady that ran the book store in the front was a real pleasure to meet and talk to. In fact all the shop personnel that we visited in the hotel were wonderful. It didn't matter if we bought or not, they were kind. If we ever go back to Israel we will not stay here again just based on the rooms. It was just okay.
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Complaints
11/14/2007They list robes, ironing boards & irons in all rooms. there were none. we asked for a non-smoking room which we didn't get. i was in room #532. the ...
They list robes, ironing boards & irons in all rooms. There were none. We asked for a non-smoking room which we didn't get. I was in room #532. The bathroom sink was only cleaned once because I went to the front desk to complain. They would take our wash clothes and not replace them until I called or went to the front desk. I am concerned about the security . I can't replace these things without another expensive trip to Israel. This was my first stay there and will probably be my last.
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