Reviews

• Pathetic

  Submitted on: 08/22/2009

  Nice facility, but the staff is hapless and not well trained at all. lots of little things that did dnot work and staff seemed unconcerned with the fact that the ...

  Nice facility, but the staff is hapless and not well trained at all. Lots of little things that did dnot work and staff seemed unconcerned with the fact that the guest was inconvenienced. From phones in the room that didn't work, to no toilet paper on check in, there was a string of just plain sloppy management and lack of attention. I would not recommend this property.

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• Take "Resort" out of the title

  Submitted on: 08/01/2009

  I picked this hotel because of it's proximity to legoland and that was the only plus about staying here. upon arrival, we were told that they were "running ...

  I picked this hotel because of it's proximity to Legoland and that was the only plus about staying here. Upon arrival, we were told that they were "running low" on rooms with two queen beds, but if we wanted we could see if one was available for our second night and switch rooms. How convenient. There was no restaurant or snack bar on the on site. Just a small gift shop where you could get a soda when desperate. Everyone with a kitchen/refrigerator rolled coolers down to the "family" pool for refreshments. Since we just had a room, we didn't go shopping at Costco across the street for a bunch of stuff. For dinner one must either got to the Karl Straus rewery, which, thanks goodness, had really good food or head out into town. The staff was very nice, but I don't believe this is in the category of a resort when you can't get a drink by the pool unless you have an ice chest with wheels; not for the price I was paying for my king size bed with no view. Will not be staying here again.

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  • BusinessCenter
  • Cleanliness
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  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Less than thrilled

  Submitted on: 04/04/2009

  If you like sleeping beneath a douvet cover everone before you has slept under, this is the place for you. no top sheet is provided unless you ask. unless you ...

  If you like sleeping beneath a douvet cover everone before you has slept under, this is the place for you. No top sheet is provided unless you ask. Unless you put the air conditioner on high, it is too hot to sleep under the down comforter. There is a lighter blanket in the closet but you must ask for a top sheet. Our room had 2 queen beds cramed into a space one king would have fit nicely. One bed was up against the wall and the other against the sliiding glass door.We chose this hotel for it's convienence to Legoland and pool for the kids. It was chilly when we were there and the pool was not very heated. Too cold for this adult. Most everything in the room is very cheap. We had a refrigerator with a broken handle and the contact paper was peeling off the "kitchenett" cupboards. The television in the armoir was visible only from straight away. The best thing this resort has to offer is the free shuttle to Legoland. The microbrew restaurant on site was pretty good too.

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• poor choice

  Submitted on: 10/02/2007

  These guys spend a lot of money on marketing and brochures and dupe you into thinking you are getting a five star. you need a telescope to see the ocean. ...

  These guys spend a lot of money on marketing and brochures and dupe you into thinking you are getting a five star. You need a telescope to see the ocean. There is no mention in the brochure that they will not let you use the main pool if you have children. The secondary pool is small and over-crowded and their is NO Restaurant at the hotel so you have to schlep to a nearby pub or drive offsite. For the money this place is to be avoided. I left here and headed to Disney where the service is incredible and the accomodations much nicer. My advice is stay away or stay downtown Carlsbad.

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• Beautiful

  Submitted on: 01/12/2007

  I just loved the rooms and the layout of this property. free underground parking with easy elevator access to all rooms. i loved the fact that it has an adult ...

  I just loved the rooms and the layout of this property. Free underground parking with easy elevator access to all rooms. I loved the fact that it has an adult pool separate from the kids area. The view from our room was breath taking. We went on very short notice and were very pleased with all the amenaties. Close to great shopping, dining, San Diego, LA. We we be back for sure!

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