Reviews

• Terrible hotel

  Submitted on: 09/07/2009

  The hotel is in a good location and the room sizes are bareable however, the hotel service is absolutely terrible. upon check in we paid a $50 deposit in cash, ...

  The hotel is in a good location and the room sizes are bareable however, the hotel service is absolutely terrible. Upon check in we paid a $50 deposit in cash, and upon check out we were told that we hadn't paid a deposit at all, but after a very long argument we were given back a part of our initial deposit. Since then hotel management has not been responding to any of our emails or telephone calls. This is absolutely unacceptable and unprofessional on their part, and I do not plan on returning to this hotel again. A word of warning for everyone planning on staying at this hotel: make sure you recieve and keep your reciepts.

  • Activities
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  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• 8/20/09 to 8/22/09

  Submitted on: 08/24/2009

  Great location nice big room and very comfortable and clean the niest best western we have ever stayed in far surpassed our ...

  Great location nice big room and very comfortable and clean the niest Best western we have ever stayed in Far surpassed our expectations

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Disillusioned...disappointed

  Submitted on: 05/10/2009

  Our stay at this hotel was a disappointment even before our arrival. our disappointments extended to our last day. on route we called to confirm directions to the hotel and ...

  Our stay at this hotel was a disappointment even before our arrival. Our disappointments extended to our last day. On route we called to confirm directions to the hotel and were given incorrect directions which caused us to spend a great deal of time driving around. On arrival, we were surprised by the size of the room, very small, very different from what we saw on the web photos. Calls to the front desk requesting extra pillow went unaddressed. Bed was small, not a queen but rather a double and not very comfortable. On Saturday, after a day of shopping and touring, we returned to our room after 4PM and found that had NOT yet been cleaned. After taking up the matter to the assistant manager, we were informed that it was NOT HIS problem and that he would have to verify matters with staff. Throughout our discussions with him he made us feel that it was our fault and not theirs. Not once during our discussions did he apologize for the situation. That alone would have somewhat diffused our disappointment. At this hotel the customer is obviously not right. Fitness centre could not be located given lack of signs indicating where to find it. No dining facilities on site and lounge closed for the entire time we were there (3 days). Given all this would we recommend this hotel....NO.

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  • Value For Money
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  • FitnessFacility
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• Good hotel with spa in a great location!

  Submitted on: 06/27/2008

  It is a good hotel in a great location! steps to shopping, museums and attractions. try spa orange, located at the 6th floor. it is a must foe every spa ...

  It is a good hotel in a great location! Steps to shopping, museums and attractions. Try Spa Orange, located at the 6th floor. It is a must foe every spa traveler; an full service spa with great amenities and many services. We tried sabai stone massage?asia couple, and it was paradise.

  • Room Quality
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  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
  • Activities
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• Business Trip!

  Submitted on: 04/28/2008

  I had a wonderful stay at the bw europa hotel. i booked a queen size room, i found it to be smaller than expected. i have to say the rate ...

  I had a wonderful stay at the BW Europa Hotel. I booked a queen size room, I found it to be smaller than expected. i have to say the rate was good, I was impressed when I brought my point to the fron office staff, and then the assistant front desk manager upgraded me to a king size room. The king size room was ideal for my needs. wireless interent, and local calls are free , it is perfect for business.

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