Reviews

• I liked it

  Submitted on: 10/22/2009

  We mainly stayed here because it was one of the few places where you could stay for just one night. and it was the cheapest. but i'm actually glad ...

  We mainly stayed here because it was one of the few places where you could stay for just one night. And it was the cheapest. But I'm actually glad we stayed here. The room wasn't anything spectacular (at all), but it was clean and big enough and definitely served its purpose. It's a 10-15 minute walk into town and on the way back to the hotel it's a pretty steep hill. (There is also a shuttle that takes you into town if you want). I actually liked that it was far away. It forced us to walk around and see the city more, not to mention, walk off all the calories I'd been consuming. The staff were incredibly nice and accommodating. Our boat arrived at 10:30am. We thought we'd have to wait around town until 3 to check in. But they had a room available and let us check in 5 hours early, which was so helpful! The pool and hot tub looked great, but we didn't spend any time there. I almost didn't stay here b/c of the other reviews, but I'm glad we did. All in all, nothing spectacular, but a definite decent place to stay.

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• Locked out of our hotel.

  Submitted on: 04/07/2009

  I stayed at this hotel for my first trip to catalina island. the rooms were just ok. about the same as a motel 6. the hotel itself is rundown and ...

  I stayed at this hotel for my first trip to Catalina Island. The rooms were just ok. About the same as a motel 6. The hotel itself is rundown and furthest away from the beach. The spa looked moldy and the pool is small. The main complaint that I have about this hotel was that when we got back to our hotel in the evening our keys did'nt work. There were NO STAFF MEMBERS ON SITE! We were stranded! This happened to many others that night as well and I later learned that some guests even had to sleep in the weight room. When I spoke to the manager the next morning he did not seem to care and offered no compensation. Stay at any other hotel!

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• Won't be going back

  Submitted on: 10/23/2008

  I booked a room in march for a three night stay in august. never received confirmation,even after asking twice. right before the trip, they tried to raise my room ...

  I booked a room in March for a three night stay in August. Never received confirmation,even after asking twice. Right before the trip, they tried to raise my room rate, but I gave the name of the employee who gave me the lower rate and it was finally lowered. BUT...when we went to check in, the room that was promised to me was ""not available."" They ended up giving us a cheaper room, but did not lower the price. The front desk employee was rude, combative, and argumentative, not only with us, but other guests of the hotel as well. You are NOT treated like a guest at this hotel, but like a nuisance. The location is very bad. It is up a long, steep hill. They do have a shuttle, but sometimes it's over a 30 minute wait to get it. And in the August heat, you have to take the shuttle to take you into town, because it is HOT! The hotel lacked clean towels. Don't know why there was such a short supply. We are a family of four, and were given one clean towel. I called the front desk several times (got the angry front desk lady twice), but it took hours before we finally got some towels. House keeping left the housekeeping cart in the middle of the hallway all day long one day, so we had to keep squeezing by it. There are better hotels at Catalina. Next time I'll try either Hotel St. Lauren or the Pavillian Lodge.

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• The Worst Experience At A Hotel

  Submitted on: 10/05/2008

  I am in a wheelchair and told them that at time of booking sept 2008. they did not tell me that the restaurant is only accessible by stairs, only open ...

  I am in a wheelchair and told them that at time of booking Sept 2008. They did not tell me that the restaurant is only accessible by stairs, only open 8 to 11 am, they have NO ROOM SERVICE , no refrigerator or microwave, and shuttle stops running at 8:45 pm. Nothing is wheelchair accessible. I was being wheeled to the spa the first night, had to be lifted up 6 steps then we thought if was sidewalk the rest of the way. There are UNHIGHLITED steps everywhere and I fell out of my chair when we went down a step by the spa that we couldnt see and I got hurt. We filed an incident report right away and made 3 verbal requests with the front desk over the next 2 days (stayed 3 days ) to see the manager. Manager never ever showed, front desk people were rude. Room was clean and restaurant staff very nice but food was very expensive and only breakfast items available (which my helper went and got from the restaurant) were all in styrofoam. They should have told me this stuff up front but I guess booking a room meant more to them than meeting the needs of a disabled person. It was my 30 year dream to go to Catalina. I sure wish I had picked a different hotel.

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• Wonerful trip

  Submitted on: 08/30/2008

  Great, the room was well appointed nice size and very clean. the free shuttle service was very nice, we could come and go. the free shuttle from the boat was ...

  Great, the room was well appointed nice size and very clean. The free shuttle service was very nice, we could come and go. The free shuttle from the boat was very good. The grounds was well kept. Yes we would definetly stay there again

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