Reviews

• Teachable Moment: Poor customer service

  Submitted on: 10/06/2009

  The room had an odor and the pillows smelled unclean. i called customer service to request a new sham. the person answering the phone said that she didn't think ...

  The room had an odor and the pillows smelled unclean. I called customer service to request a new sham. The person answering the phone said that she didn't think they had any; but, she would call house keeping. No new sham was brought to my room (# 4004) and I received no phone call from the phone desk to acknowledge my concern. This in not a 3 star hotel anymore.

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  • Security Safety
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• Clarion Hotel

  Submitted on: 08/04/2009

  Room was neat and clean. it is a long walk to the exit. it was easy to find and they offered service to the airport. no hairdryer in the room. ...

  Room was neat and clean. It is a long walk to the exit. It was easy to find and they offered service to the airport. No hairdryer in the room. The set up of the hotel makes for a lot of walking to your room. I looked for emergency exit because I thought I might get confused leaving room in the event of an emergency.

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  • Pool
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  • Spa
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  • KidFriendliness
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• Best Western Dry Creek INN in Healdsburg, CA

  Submitted on: 08/04/2009

  Overall i was satisfied with the dry creek inn. they offered a breakfast which was sufficient; toast, waffles, cereal, fruit, boiled eggs, oatmeal, yogurt, coffee, tea, juice, and milk. the ...

  Overall I was satisfied with the Dry Creek Inn. They offered a breakfast which was sufficient; toast, waffles, cereal, fruit, boiled eggs, oatmeal, yogurt, coffee, tea, juice, and milk. The breakfast room was very nice as was the newer addition to the hotel. We stayed in the older addition which was more reasonable. The rooms were neat and clean, however our room had an odor to it. I always noticed it when I first walked into the room, but then I wouldn't be aware of it after a short time. The hotel is pet friendly as is most of Healdsburg. A restaurant was across the parking lot which was convenient. I found the staff to be friendly. If I needed anything such as a toothbrush and toothpaste as well as some copies made they were happy to oblige. It is a few mile from the downtown but to stay closer to downtown we would have paid a lot more. It was easy to find. Two complaints I had was a worker walked in after a brief knock, he did apologize and walked back out. The other was in the breakfast room, we entered it to use the restroom as they were closing up and it was clear they were unhappy that we came in.

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Not Happy

  Submitted on: 05/27/2007

  Hotel was way too noisy. parties going on spilling out into lobby--very noisy. hallways noisy. carpet was wet in our room--had to move to new room. a/c ...

  Hotel was way too noisy. Parties going on spilling out into lobby--very noisy. Hallways noisy. Carpet was wet in our room--had to move to new room. A/C did not work in new room. Parking places were hard to find and were very tight--sure to get door dings. I would not stay here again.

  • Room Quality
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• Simple & Easy

  Submitted on: 10/23/2006

  The lobby was very nice & clean with plenty of seating. dining not availible very late, no room service after restraunt closes and no other food options (like vending machines or ...

  The lobby was very nice & clean with plenty of seating. Dining not availible very late, no room service after restraunt closes and no other food options (like vending machines or anything else). Breakfast was very good, but limited selection. Room could use some upgrading, but the bed was comfortable.

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