Reviews

• Very Disappointed

  Submitted on: 08/02/2009

  Would not stay again. service was terrible. quality was lacking. good location but very sub standard especially for rancho santa ...

  Would not stay again. Service was terrible. Quality was lacking. Good location but very sub standard especially for Rancho Santa Fe

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  • KidFriendliness
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• Beatiful Resort

  Submitted on: 07/29/2009

  We stayed for a couple of days during the week. the staff was very friendly and helpful. the spa - which was newly build - was a true treat. so relaxing.... our ...

  We stayed for a couple of days during the week. The staff was very friendly and helpful. The Spa - which was newly build - was a true treat. So relaxing.... Our kids loved the pool along with the splash zone. The food in the restuarant was well priced and delicious. Would stay again next time in San Diego. This resort had it all without the huge price tag!

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  • BusinessCenter
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  • MeetingRooms
  • Pool
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  • Spa
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  • KidFriendliness
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  • PetFriendliness
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• NOT IN SERVICE

  Submitted on: 08/17/2008

  The hotel was not like the picture on the web and had very poor service from the time we arrived. first, the room does not have the nice armoire, desk ...

  The hotel was not like the picture on the web and had very poor service from the time we arrived. First, the room does not have the nice armoire, desk or comforters? like shown on the web site. The hotel is a bit dilapidated with an unsecure desk that tilts, a web of cables below, stained bedding and a dresser that can just hold up the old tube television. In addition, the service was not like the brochures stated. We were consistently questioned and discouraged; when we did not get a recording of course; to use the shuttle service to the Market restaurant, local stores or Del Mar Racetrack. Then the concierge came out ; not realizing I was a few feet away; in a rant saying, ?Well! Where are they?? Her demeanor changed once she was cautiously informed by the desk clerk that I was behind her. She dropped us off on the side walk which was about a half mile away. To make matters worse one of the pictures fell off the wall when weclosed the door to the room. This could have hurt one of us, as it is real glass being used and next to one of the beds. I will not return or recommend this hotel, as there are a lot of better options in Del Mar and La Jolla. This was a last minute trip and recommend doing your research and planning ahead of time.

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• Review

  Submitted on: 06/05/2008

  I did lot my research after finding the hotel here on travelocity. went to the hotels web site, where the pictures made the rooms look fantastic. don't go by ...

  I did lot my research after finding the hotel here on Travelocity. Went to the hotels web site, where the pictures made the rooms look fantastic. Don't go by the hotels web site and read what they write... "some" is the key word. Expected the nice room, goose down...I did not get the "some" room. I got what I paid for...expected more from the place.

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• Peaceful Hotel Stay

  Submitted on: 04/24/2008

  We arrived there on march 23 and did not know what to expect. the grounds were beautiful and the hotel staff provided excellent service. they were renovating, which i knew ...

  We arrived there on March 23 and did not know what to expect. The grounds were beautiful and the hotel staff provided excellent service. They were renovating, which I knew before we went, but the only reason we only stayed a day was becasue we were too far away from Sea World and the restaurant was closed until sometime around noon, which was unexpected. I had a 10 and a 14 year old that wanted to eat breakfast ASAP and we were too far away from anything, being that we did not have a rental car until 12pm that Monday. This is, still a great place to stay, but I would not bring my kids next time as there was nothing for them to do and you had to pay for certain T.V. channels, so there was nothing for them to watch either. This is basically an adult hotel, which will suit me just fine next time I have a vacation out on my own.

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  • Security Safety
  • Location
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