Reviews

• Anniversary getaway

  Submitted on: 12/11/2008

  Nice rooms, spa was comfortable. pool is below average for a westin. close to the casino. not a hotel in the normal sense, each building is a set of 5 ...

  Nice rooms, spa was comfortable. Pool is below average for a Westin. Close to the casino. Not a hotel in the normal sense, each building is a set of 5 room villas. Worst part about this was NO elevator to the second floor. Pack light.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
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• Not up to Westin Standards

  Submitted on: 07/05/2008

  Upon entry, room smelled bad. advertised refridgorator, had to order twice to get it. arived 1/2 size as normal. room set to 65 but only got to 80. 50 ...

  Upon entry, room smelled bad. Advertised refridgorator, had to order twice to get it. Arived 1/2 size as normal. Room set to 65 but only got to 80. 50 min for repair, finally ordered fan. Waited 35 more minutes.Said it would be there in 10. Left and went to pool.Left note to put fan in rm. Got to pool they asked for wrist band. Front desk never gave us. went & got band, came back to pool & 1/2 the guests had no band. Internet went out. Said 10-15 min for repair. 45 min later service went back on & service tec arrived 3 min later. Cocktail waitress at pool asked us about drinks every 10 min. Quit annoying while trying to get some R&R. No cell service. Slightly in the middle of nowhere. Rm not as clean as other Westins. Plug in bathroom dangerously loose. Refurbishing hotel. Very noisy on Friday morning. On Saturday, painter came in guest ice room and filled his dirty 5 gal paint bucket taking all the ice. House keeper directed him to ice. The flip side is Staff was very friendly and tried to be helpful. Pools are great with slide for kids. Fruit infused water stations all about the property. Rooms are oversized. Landscaping ful of ponds, ducks, and waterfalls.

  • Room Quality
  • Bed Comfort
  • Staff And Service
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  • Value For Money
  • Security Safety
  • Location
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  • Pool
  • Activities
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• Not up to Westin Standards

  Submitted on: 07/05/2008

  Upon entry, room smelled bad. advertised refridgorator, had to order twice to get it. arived 1/2 size as normal. room set to 65 but only got to 80. 50 ...

  Upon entry, room smelled bad. Advertised refridgorator, had to order twice to get it. Arived 1/2 size as normal. Room set to 65 but only got to 80. 50 min for repair, finally ordered fan. Waited 35 more minutes.Said it would be there in 10. Left and went to pool.Left note to put fan in rm. Got to pool they asked for wrist band. Front desk never gave us. went & got band, came back to pool & 1/2 the guests had no band. Internet went out. Said 10-15 min for repair. 45 min later service went back on & service tec arrived 3 min later. Cocktail waitress at pool asked us about drinks every 10 min. Quit annoying while trying to get some R&R. No cell service. Slightly in the middle of nowhere. Rm not as clean as other Westins. Plug in bathroom dangerously loose. Refurbishing hotel. Very noisy on Friday morning. On Saturday, painter came in guest ice room and filled his dirty 5 gal paint bucket taking all the ice. House keeper directed him to ice. The flip side is Staff was very friendly and tried to be helpful. Pools are great with slide for kids. Fruit infused water stations all about the property. Rooms are oversized. Landscaping ful of ponds, ducks, and waterfalls.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • Dining
  • Pool
  • Activities
  • KidFriendliness
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• Great time-quite-peaceful-romantic

  Submitted on: 06/02/2008

  The facilities were very nice. we stayed in the villa's, we enjoyed cooking our own food (i'm on special diet and needed to prepare my own organic food, ...

  The facilities were very nice. We stayed in the Villa's, we enjoyed cooking our own food (I'm on special diet and needed to prepare my own Organic food, so the kitchen was wonderful). The heavenly bed was the best bed we've had at a hotel, it really was heavenly. We will definetly stay again.

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  • Security Safety
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• There are better choices

  Submitted on: 03/17/2008

  Main pool area is fairly attractive, but it gets boozy on the weekends vs. the weekdays (many people ordering hard liquor before 11:00 am saturday morning so you can ...

  Main pool area is fairly attractive, but it gets boozy on the weekends vs. the weekdays (many people ordering hard liquor BEFORE 11:00 AM Saturday morning so you can guess what 3:00PM is like!). If you are traveling with children or are not a fan of raucous drinkers, you might want to look elsewhere for weekend or holiday stays. Grounds are a plus. Dining is adequate, but not remarkable. Outside dining is pleasant in terms of atmosphere. Staff attitude needs improvement in all areas. They allow dogs, including dogs that bark non-stop. Apparently there is nothing the staff can do to stop dogs barking, so if your neighbor has a "yapper-dog" and you don't like hearing dogs bark all day and all NIGHT, that is YOUR problem. Walls seem to have little to no sound insulation. If you have an annoying, untrained dog and have received warnings from other hotels about disturbing other guests, than THIS is your hotel. If you like peace and quiet and the ability to sleep, then you might look elsewhere. Rooms could be cleaner. Fitness equipment has free weights, a bonus for fitness buffs, but overall the equipment is in need of repair and replacement. Be aware that the weights are OUTSIDE, so you'll have a "pleasant" workout in July. Mercifully the cardio equipment is inside. Either the staff is overwhelmed or this Westin location has embarked on a plan to weed out customers with moderate to high expectations, because those types of customers won't be returning.

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