Reviews

• Staff ,pool and jacuzzi was great. AC was terrible

  Submitted on: 06/30/2009

  We informed the desk that our room was not cooling down on our first day, the young fellow that answered our call told us we were better off just opening ...

  We informed the desk that our room was not cooling down on our first day, the young fellow that answered our call told us we were better off just opening the window and it would cool right down. On the 3rd (last day) as we were getting ready to leave we bumped into the maintenance man who was going to look into the AC. I was also surprised that they charge ten bucks for parking. The doorman was great, very helpful and went out of his way to help us with directions and getting around town. The large jacuzzi and pool were awsome and the ambience is romantic. This would have been a great review if only the room were cooler.

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• Excellent and Comfortable Stay

  Submitted on: 04/25/2009

  Very friendly and helpful staff- upgraded me to pool side room on my arrival for no extra cost- clean spacious room - well maintained and stylish decor. i was visiting for ...

  Very friendly and helpful staff- upgraded me to pool side room on my arrival for no extra cost- Clean spacious room - well maintained and stylish decor. I was visiting for an interview and managed to have a mini relaxing vacation without leaving the hotel- in house restaurant offers variety of options, great quality food and great staff! Hotel facilities include large outdoor pool, poolside bar, heated hot tub and mutliple loungers to relax and enjoy the sunset- plus outdoor terrace and you can eat here if you want! There is free wireless internet in the room and free printing in the business center (great for boarding passes) Well located for Palo Alto Area - easy drive to both San Jose and San Francisco Airports and also great public transport links- bus #22 stops right outside! All in all a wonderful stay would definitely stay again!

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• Beautiful Property!

  Submitted on: 01/30/2009

  I loved this hotel! the room was beautiful, if you stay there you have to try their cabana suite. the rate was well worth it. the service was wonderful, housekeeping ...

  I loved this hotel! The room was beautiful, if you stay there you have to try their Cabana Suite. The rate was well worth it. The service was wonderful, housekeeping did a wonderful job keeping our rooms clean while we stayed there for a hospital visit. The complimentary shuttle service in the morning was a lot of help to the appointments. And the Bistro for Breakfast was to die for... I LOVED IT :)

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• Okay

  Submitted on: 11/17/2008

  Next time i head to stanford for a football game, i will stay at a hotel with secure, guarded parking. the cabana itself is a nice enough place to stay. ...

  Next time I head to Stanford for a football game, I will stay at a hotel with secure, guarded parking. The Cabana itself is a nice enough place to stay.

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• Front desk staff billed my card three times by accident!

  Submitted on: 08/08/2008

  The overall stay was just okay, but what upset me the most is when the front desk billed my credit card over and over because of their mistakes. the problem ...

  The overall stay was just okay, but what upset me the most is when the front desk billed my credit card over and over because of their mistakes. The problem is when it is a debit card they put a hold on that money because the facility has billed and then reversed the charges, so you will have no access to that money until your bank clears it. That can take up to 4 days when you have a credit union, but a little less when you have a bank. If the accounting department had been willing to fax a statement to my credit union they would have released my money sooner, but the accounting department did not have time to do this for me. So since they billed my card and reversed the charges so many times I could not access my money. This all started because when the front desk clerk printed my bill and asked if the charges were correct they were not, but she had already billed my card. She had given me a bill for another room whose charges were nearly $400.00 more than mine. It took many more trys over the next week for the hotel to bill the correct charges, even though I only gave them permission to bill my card one time, they billed it 3 other times to correct their mistakes in their computers. I could not withdrawal any money for a total of 7 days in a 2 week time period. This could have all been avoided if the front desk clerk had asked my if the charges were correct before billing my card. I will now always make sure I see my charges before I am billed and I hope you do the same!

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