Reviews

• Room Not Ready/Wrong Room

  Submitted on: 02/10/2008

  This hotel is a good location if you are going to the l.a. zoo. because we had a 1 year old, we specifically reserved a deluxe suite with a ...

  This hotel is a good location if you are going to the L.A. Zoo. Because we had a 1 year old, we specifically reserved a deluxe suite with a sofa sleeper. We arrived at the hotel at 1pm and were told the room would be ready at 3pm (check-in time). Our daughter needed a serious nap after the zoo, so we stayed in the lobby from 1pm-3pm and tried to get her to sleep, to no avail. At 3pm we were told that the room would be ready in 30 minutes! Now anyone with a 1 year old that has not taken a nap can understand if your room is not ready at 3pm, you are going to be a little upset (along with the 4 other families that were told 3pm). To make matters worse, they gave us the studio with 2 double beds instead of the deluxe suite with sofa sleeper. But at 3:45pm with a cranky 1 year old, you no longer care and will sleep anywhere with a bed. Not to mention the filthy hallways and lobby and lack of service all they way around. The place has potential if they fire the staff and get new management!

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• Don't go barefoot.

  Submitted on: 04/24/2006

  Ok size for small suite room. stayed 8 nights & room never vacuumed & bathrm floor & sink never cleaned. kitchen not cleaned or restocked with tea/coffee. does anyone work there?

  OK Size for small suite room. Stayed 8 nights & room never vacuumed & bathrm floor & sink never cleaned. Kitchen not cleaned or restocked with tea/coffee. Does anyone work there?

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