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Marriott Frenchmans Reef and Morning Star Beach Resort

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Important Hotel Information

  • This resort is 100% smoke-free. Designated smoking areas are available outside of the hotel.
  • Please note that this property offers both inclusive rates, through the Escape Inclusive Program and Room Only categories. Please choose the appropriate inclusive room category if you would like for your stay to include meals, beverages and additional offers specific to the hotel. Inclusive programs vary by hotel, please see hotel description for details. The price listed for room categories not designated as Escape Inclusive reflects only the room rate, tax and fees and will not include meals or beverages.

Marriott Frenchmans Reef and Morning Star Beach Resort

Marriott Frenchmans Reef and Morning Star Beach Resort
Rating
50 Reviews

5 Estate Bakkeroe
Saint Thomas, VI 00801 Map It
Charlotte Amalie :Morning Star Beach

Reviews

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  • Disgusting hotel

    11/24/2009

    From arrival to departure, there were nothing but problems. before arriving, we called to make sure our room would be ok to check in at noon, even though check in ...

    From arrival to departure, there were nothing but problems. Before arriving, we called to make sure our room would be ok to check in at noon, even though check in wasn't until 4. We were told no problem...yet our room wasn't ready until 5:30. Our first room had MOLD on the ceilings and walls, and the hallways smelled like something had died. We had to beg to be switched to another room. The pool was dirty and looked like it hadn't been painted in 10 years, and the whole area smelled like garbage every day. The food at the on-site restaurants was awful, and one night while we were at the bar downstairs, a cockroach crawled across the bar. The staff was unfriendly and not helpful at all, and I thought it was funny was that the only complimentary thing we received from them was the taxi ride to the Ritz Carlton on the other side of the island when we checked out. This is clearly a frequent occurrance, and they simply don't care. Oh, and the Ritz was cheaper, too.

  • Frenchman's Reef Marriott

    11/14/2009

    The morningstar beach is beautiful and the best part of frenchman's reef, the rooms were clean, but only average in quality. all dining and resturants in frenchmen's reef ...

    The Morningstar Beach is Beautiful and the best part of Frenchman's Reef, The rooms were clean, but only average in quality. All Dining and resturants in Frenchmen's reef was of POOR Quality and VERY expensive. We usually ate breakfast at the Morning Buffet ($* / person) which was the only fairly decent dining experince. After the First two evening meals we took a taxi to outside resturants which proved to be superior valve. (A little cheaper but far greater Quality.) They make you purchase coffee in the morning from the Hotel Store ($*/cup), no complimentary coffee in the lobby or resturant lobby. The bell hops, front desk, "AT YOUR SERVICE" and Adventure desl people were great. We were at the Frenchmen's reed for 10 Nites.

  • Friendly and welcoming

    10/04/2009

    This hotel room was not as clean as i would expect for a hotel of that caliber. the facilities were great and overall the place was great.

    This hotel room was not as clean as I would expect for a hotel of that caliber. The facilities were great and overall the place was great.

  • Poor Customer Service--DON'T STAY HERE!!

    08/28/2009

    Unless the couple that stayed in early august '09, my family of 4 had an awful service experience at this hotel. we booked a room for 4 and checked in ...

    Unless the couple that stayed in early August '09, my family of 4 had an awful service experience at this hotel. We booked a room for 4 and checked in to a KING size bed. We called the desk and was told there were no rooms available with 2 beds--the hotel was full. Offered another room the next day BUT we would have to check out at noon and wait 3 hours to check back in at 3. No offers to compensate for the incovenience. When we asked if they could comp a meal or anything the answer was NO. We asked for TWO roll away beds; they brought one. We finally received the 2nd roll away at 10 pm. In addition, we asked if they could provide documentation that the # of guests was communicated incorrectly by Travelocity...the answer NO. At one point we said we were considering leaving the hotel and frankly, they didn't even care. Everything there is expensive..to have a pool mat costs a rental fee at a hotel that costs $300+ a night???? Will never stay at a Marriott again. SUGGESTION--the locals recommend Wyndham Sugar Bay near Koki beach.

  • Poor Customer Service--DON'T STAY HERE!!

    08/28/2009

    Unless the couple that stayed in early august '09, my family of 4 had an awful service experience at this hotel. we booked a room for 4 and checked in ...

    Unless the couple that stayed in early August '09, my family of 4 had an awful service experience at this hotel. We booked a room for 4 and checked in to a KING size bed. We called the desk and was told there were no rooms available with 2 beds--the hotel was full. Offered another room the next day BUT we would have to check out at noon and wait 3 hours to check back in at 3. No offers to compensate for the incovenience. When we asked if they could comp a meal or anything the answer was NO. We asked for TWO roll away beds; they brought one. We finally received the 2nd roll away at 10 pm. In addition, we asked if they could provide documentation that the # of guests was communicated incorrectly by Travelocity...the answer NO. At one point we said we were considering leaving the hotel and frankly, they didn't even care. Everything there is expensive..to have a pool mat costs a rental fee at a hotel that costs $300+ a night???? Will never stay at a Marriott again. SUGGESTION--the locals recommend Wyndham Sugar Bay near Koki beach.

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