Reviews

• After 2 years Never Again

  Submitted on: 10/14/2009

  We have been staying at the cook once a month for 2 years, but never again. we are fed up with a overpriced room, noise from the street and the ...

  We have been staying at the Cook once a month for 2 years, but never again. We are fed up with a overpriced room, noise from the street and the parties, sour service and the nickle and dime attitude they have about charging extra for everything, parking, use of the pool, no coffee in rooms, buy it at the coffee shop. The Cook seems to have gone serving the cruise industry

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• Nickel and Dimed

  Submitted on: 11/13/2008

  I am a business traveler and i have never been so thoroughly nickeled and dimed as i was at the captain cook. everything was an added charge - the most incrediable ( ...

  I am a business traveler and I have never been so thoroughly nickeled and dimed as I was at the Captain Cook. Everything was an added charge - the most incrediable (and offensive)was 10 cents per minute to use your phone card. Beds were very poorly made - no fitted sheets (even Motel 6's have them) and the sheets they did use were too small for the bed. The parking garage is across the street - another big charge. If you didn't pay for the valet to take your luggage you will have to carry it up a flight of stairs to get to the street level. You then have to cross the street - no street lights - to get to an unlighted, gloomy entrance. Very dark and there's no effort to clear the stairs or the doorway of ice and snow. It is just plain dangerous. Resturants are very good - probably the best in Anchorage - but massively understaffed. Hotel staff is uninterested in anything you might say. The hallways and meeting rooms were just cold - not chilly but cold. The heat never did come on. The hotel was obviously a Grand Old Lady in her day but definately on a downhill slide. Really very sad.

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• Over priced...don't expect fancy

  Submitted on: 05/08/2008

  Hotel rooms are old, like being in the 70's. yellows, oranges, wicker, blah. expected nice, upper-class, etc. shower and bathroom needs to be upgraded, its small. we purchased ...

  Hotel rooms are old, like being in the 70's. Yellows, oranges, wicker, BLAH. Expected nice, upper-class, etc. Shower and bathroom needs to be upgraded, its small. We purchased a junior suite and it was not "sweet". Do not pay the difference for the livingroom, you should have more than what is offered. Food was GREAT! rooom service at anytime was wonderful. Location was great, walking distance to most attractions was nice. Nicer places for the price...try Diamond Hotel...now thats nice (just no dining).

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• Bad News, Captain

  Submitted on: 09/30/2007

  First and foremost there is no shuttle from the airport!? when one pays close to $* per night for a room, one would at least expect a shuttle to and from ...

  --First and foremost there is no shuttle from the airport!? When one pays close to $* per night for a room, one would at least expect a shuttle to and from the airport.
  --If a room with two beds has been reserved, there are only twin beds available, no queens.
  --The windows do not block street sounds, light sleepers beware.
  --After a week stay, one would think one could have found the pool. This reveiwer never did find it.
  --In a hurry? One remember to leave plenty of time for one's shower. Water pressure is pathetic.
  --The reviewer does not have children but even she can tell this is not a "kid friendly" hotel.
  --Morning waitstaff at The Pantry had bad attitudes both mornings the reviewer shelled out $* for breakfast.
  --On the plus side, the hotel is very clean, the food is passable, and the hotel is in a nice location but none of these reasons will get the reviewer to stay at the Hotel Captain Cook again.

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• Never Again

  Submitted on: 08/06/2007

  Nice hotel, on the first floor. the staff need lessons in hospitality. the rooms have no air conditioning! beware! the windows only open 8 inches, and then only at the ...

  Nice hotel, on the first floor. The staff need lessons in hospitality. THE ROOMS HAVE NO AIR CONDITIONING! BEWARE! The windows only open 8 inches, and then only at the bottom. The rooms have a ceiling fan, but it doesn't cool the room down below 80 degrees, even when it is 60 degrees outside. The hall ways are hotter than the rooms, so leaving your door open to create a breeze doesn't work. The shower has a RAIN nozzle, so there's limited water pressure with which to bathe. Bring your own soap--theirs dries out your skin. I'll never stay here again--trust me and save your money--stay at the Hilton.

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