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Westin Harbour Castle Toronto

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Important Hotel Information

  • This hotel is 100% non-smoking.

Westin Harbour Castle Toronto

Westin Harbour Castle Toronto
Rating
19 Reviews

1 Harbour Square
Toronto, ON CA M5J1A6 Map It
Toronto :Downtown Toronto

Reviews

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  • Hotel

    10/03/2009

    The westin stay was great. it turned out to be an excellent choice for us. centrally located to what we wanted to do with easy access to the subway and ...

    The Westin stay was great. It turned out to be an excellent choice for us. Centrally located to what we wanted to do with easy access to the subway and walking routes. Hotel was clean, but could use some updates in the rooms. What we did not like was the hotel restuarant on the first floor in the lobby area. The breakfastbuffet price went up from one day to the next withing two days and was not posted in the restaurant. The waiter did not tell us prior to our decison whether to go buffet or menu what the price for the buffet. When we questioned the bill, he said he has no control over the price which we realize, but should have informed us of the price prior to ordering. Very poor on the restaurant's part.

  • Westin Harbor Castle

    08/28/2009

    Great location, very comfy bed, very good staff for cleaning. only negative was with the front desk personnel . we were given a key for a "stocked refrigerator" only ...

    Great location, very comfy bed, very good staff for cleaning. Only negative was with the front desk personnel . We were given a key for a "stocked refrigerator" only to find it empty. When asked about it, we were briskly told they do not stock anymore. Our friends who traveled with us found that there empty refrigerator did not work. When asked about it, they were briskly told that they will not fix it because they do not stock them anymore. No big issue, but do not give out the keys if that is the case.

  • Westin in July/August

    08/28/2009

    Overall the stay was a good experience. the rooms were clean and well maintained while the staff was very courteous. throughout my stay there were only three issues: (1&# ...

    Overall the stay was a good experience. The rooms were clean and well maintained while the staff was very courteous. Throughout my stay there were only three issues: (1) Fire alarm went off at 1am and while we were allowed back into our rooms we were never informed as to the reason why the alarm went off, (2) During the first 5 days of our stay we had great housekeeping service but on the day before we were to leave a different maid came to clean our room as we were leaving and when we returned we found that our bags had been searched and some small souvenirs were missing, and (3) they mistook my niece for an older child because of her height and made me pay the adult rate ($20) for her to eat breakfast

  • Some good...some bad

    08/25/2009

    Had to wait in line for check in, clerk was friendly enough. no self parking available($20), had to pay $40 for valet..too expensive. there is an ...

    Had to wait in line for check in, clerk was friendly enough. No self parking available($20), had to pay $40 for valet..too expensive. There is an outside lot down the st. for $ day if one doesn't mind the walk. Had 2 double beds for the 3 of us. No Queen size available in the 2 bed rooms. Room was set up for only 2, tho I'd paid extra for the 3rd person. More towels, glasses, etc. were brought right up. Lighting is VERY dim in the shower area. Ice machine was out of order on our floor and I needed to ice my knee daily,so that was an inconvenience. There was dried blood on our bed cover from another patron. There was an in room fridge, but it wasn't hooked up..the desk clerk referred to it as a "cooler" but said not to put perishables into it(?)Very strange. Our room had a sofa and outside balcony that overlooked the lake and that was very nice.We didn't dine there as coffee was $.and pancakes $$.No paper outside our door either day, but one was found for us. It's a good location, as we walked to the Rogers Ctr.

  • The balcony is worth it

    08/07/2009

    I only stayed here very briefly, arriving late at night and leaving early the next day, but was wowed by the balcony room that i had south tower, 6th floor. ...

    I only stayed here very briefly, arriving late at night and leaving early the next day, but was wowed by the balcony room that I had south tower, 6th floor. It looked like there are only a few of these rooms. It was large with great views of the harbour and I really enjoyed my 10 minute coffee break on my private balcony. The heavenly bed is always a treat and makes it much harder to get up in the morning.

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