Reviews

• Building Construction

  Submitted on: 05/11/2009

  I stayed in this hotel may 8-10. i had a hard time finding the driveway for the hotel due to the construction right next to it. the construction was ...

  I stayed in this hotel May 8-10. I had a hard time finding the driveway for the hotel due to the construction right next to it. The construction was so loud that the valet couldn't hear me talk. During check in I asked the front desk if construction would wake me up Saturday morning, at which time I was assured that ""no, there's no construction on Saturday"". Saturday morning I was awoken at 8am by an extremely loud jackhammer, which continued until I left the hotel later that morning. I know the hotel can't control the construction, but they lied about it. I feel that the hotel/travelocity should alert potential customers so they can make an informed decision about staying in this hotel during construction happening right next to it. Rooms are nice, but it was negated by loud construction & blatent lying of the hotel staff about the construction.

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• Terrible Service - Stay elsewhere!

  Submitted on: 04/07/2009

  Incredibly poor service - definitely not what you would expect from a westin. long lines at check-in (and only one person working the desk - early evening hour), no concierge in ...

  Incredibly poor service - definitely not what you would expect from a Westin. Long lines at check-in (and only one person working the desk - early evening hour), no concierge in sight during our 4 day stay, rooms not cleaned until late afternoon, poor dining recommendations (front desk staff as no conceriege available) and we had to track down a waiter to seat us at the restaurant. Very, very disappointing.

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• 3 female travellers

  Submitted on: 03/20/2009

  Westin exceeded our expectations. hotel is just 2-3 blocks from subway station. we were able to take "blue line" directly from o'hare for $2.25 each. ...

  Westin exceeded our expectations. Hotel is just 2-3 blocks from subway station. We were able to take "blue line" directly from O'HAre for $2.25 each. Comparable taxi service was about $35. . Large room w/small fridge, lg bath with great shower. hotel right across street from House of Blues. Within walking distance of shopping areas on State and Michigan Ave. Walked to Navy Pier, Art Institute and museum area. Lots of restaraunts nearby on Rush, Dearborn. Corner bagel shop a good priced establishment for breakfast. Whole Foods about 5 blocks further down Dearborn. Like most large cities, hotel food was very expensive - including mini bar and room service so we did not use. Ask for a river-view room. Very friendly staff and adequate housekeeping.

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• Wonderful

  Submitted on: 12/24/2008

  My husband and i wanted to get a quick trip in to see some friends in chicago prior to the holidays and we selected the westin for its location, primarily. ...

  My husband and I wanted to get a quick trip in to see some friends in Chicago prior to the holidays and we selected the Westin for its location, primarily. We were very pleased with the staff, room and services. The staff was really fantastic and warm. We only stayed one night but we had excellent service from the bar and the check-in/check-out was very easy. They offer excellent service and although we didn't use the in-room MAC, it was fantastic to see that they offered so many wonderful amenities. We would definitely go back to stay with them again.

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• A wise hotel choice

  Submitted on: 09/08/2008

  Room was clean, adequately furnished and decorated and had a great view of the chicago river. the service was quick and responsive and the hotel's address is within walking ...

  Room was clean, adequately furnished and decorated and had a great view of the Chicago River. The service was quick and responsive and the hotel's address is within walking distance of practically all Loop and Near North locations and elevated rail stations. I was very pleased that this was a web travel agency hotel choice for my labor day getaway weekend and I would definitely stay their again.

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