Reviews

• Great way to spend an anniversary!!

  Submitted on: 12/06/2009

  The experience was wonderful. the service at the pool side and in the restaurants was amazing. our room was always taken care of. we loved the little treats that we ...

  The experience was wonderful. The service at the pool side and in the restaurants was amazing. Our room was always taken care of. We loved the little treats that we received each evening. The employees were always pleasant and willing to help. The day trips we went on were well organized and as advertised. We were there as the Christmas decor came out and it was beautiful. We would recommend this resort to everyone and will be planning another trip in the future.

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• Moon Palace Review

  Submitted on: 09/30/2009

  Every aspect of our stay at the moon palace was fantastic. the service was excellent and the staff was extremely friendly.

  Every aspect of our stay at the Moon Palace was fantastic. The service was excellent and the staff was extremely friendly.

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  • Location
  • MeetingRooms
  • Pool
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  • Spa
  • Staff And Service
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• Get a room close to the lobby

  Submitted on: 08/12/2009

  We really loved the resort. it was beautiful and comfortable. the room has a large jacuzzi tub that takes up alot of needed space. we didn't use is while ...

  We really loved the resort. It was beautiful and comfortable. The room has a large jacuzzi tub that takes up alot of needed space. We didn't use is while we were there. The rooms all have balconies with hammocks. The balconies are large enough to fit 4 adults comfortably. We sat out every evening. There were no mosquitoes so it was very enjoyable. The staff was so wonderful. They really went out of their way to cater to all of our needs. Room service was great and fairly quick. Usually within a half hour from ordering. The buffets were pretty good. It was kind of typical buffet food. It was great if you needed to eat quickly. The breakfast buffets were better than the dinner ones. The Japanese, Italian ;at golf course; and the Caribe at the Moon Grand lobby were all exceptional food. Other reviews said they had to wait for the sit down restaurants but we didn't experience that at all. The wait staff at the pools were very prompt as well. Make sure to try the seviche that is made near the pool outside the sunrise lobby. The sushi was pretty fresh and quite delicious as well. We stayed on the sunrise side but did travel over to nizuc and moon grand sides. The only down side to this place is the sheer size. There is no such thing as running up to the room if you forget something. Try to stay as close to the lobbies as possible. We traveled into downtown cancun to senor frogs and the crab house. Frogs during the day because we have little ones. Beach was ok at best. Water is murky and full of sea weed. If u want a great beach, stay on strip in Cancun.

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  • MeetingRooms
  • Pool
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  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
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• Best vacation ever!

  Submitted on: 08/07/2009

  Stayed at moon palace june 09 . the hotel was super clean and the staff was the best i have ever dealt with. the restuarnts were very clean and the food ...

  Stayed at Moon Palace June 09 . The Hotel was super clean and the staff was the best I have ever dealt with. The restuarnts were very clean and the food was fresh and good.The drinks were awesome.My 11-year old daughter had a blast.I would highly recommend the Moon Palace resort.

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  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
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• Outstanding Hotel

  Submitted on: 07/25/2009

  I just returned from a 6 night stay at the hilton golf & spa hotel in cancun, mexico. the beach area was absolutely stunning and the water crystal clear. there is ...

  I just returned from a 6 night stay at the Hilton Golf & Spa Hotel in Cancun, Mexico. The beach area was absolutely stunning and the water crystal clear. There is a small roped off area that has exposed rock in front of part of the hotel, but there is still plenty of beach on either side still on the hotel property. The rooms were nice and clean. The staff were wonderful and extremely friendly. Our favorite part of the hotel is their 7 pools and 2 hot tubs. The grounds are beautiful and security was visible throughout the days and nights. We felt very safe. My only negative comment is the drinks colas and bottle water; are expensive. Cokes cost $3.00 can or cup; with no free refills. The hotel food was good. We are already planning out next trip back to in September 2009.

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  • BusinessCenter
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  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
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  • Spa
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  • Value For Money
  • KidFriendliness
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