Reviews

• Extremely Disappointed

  Submitted on: 08/04/2009

  Hotel was a mess. room doors knocked all night from the wind, pool chairs were all ripped and miss matched as well as the beach towels. had to get up ...

  Hotel was a mess. Room doors knocked all night from the wind, pool chairs were all ripped and miss matched as well as the beach towels. Had to get up at 5 a.m. to get a hut on the beach even though the sign says no reserving of chairs. People left their stuff on the chairs starting at 4:30 a.m. Would never go back to hotel again.

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• Very Dissapointed

  Submitted on: 07/01/2009

  Rooms were clean and very nicely appointed. having to make reservations for half empty restaurants was discouraging. not enough selection in food and it was of inferior quality. hotel staff ...

  Rooms were clean and very nicely appointed. Having to make reservations for half empty restaurants was discouraging. Not enough selection in food and it was of inferior quality. Hotel staff wouldn't help but only shuffled us off to the 9th floor to Apple Vacations. Restaurant waits were OK but a few very immensly rude. I like to relax and not be rushed which is not their way. I felt I was not appreciated expecially after spending nearly $5 grand for a 7 day trip. I would return to Aruba but not the Occidental Grand.

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• DO NOT STAY HERE!!!!!!!!!

  Submitted on: 06/13/2009

  Occidental is extremely overrated by far!!!!!we are seasoned travlers and i have never written a negative review in my life-until now!we had a view overlooking the parking ...

  Occidental is extremely overrated by far!!!!!We are seasoned travlers and I have never written a negative review in my life-until now!We had a view overlooking the parking lot! While standing in the room it sounded like you were in Alaska with the wind gusts. Patios were so small it was hard to fit a chair. We had 3 major power failures in 24hours (first one lasting more than 4 hours ) Poor air conditioning,roasting hot in hallways and elevators. (Tried booking restaurants and could get nothing the first night, 9 at night the second nightand nothing at all for third night.(this was June7-8-9 (off season) finally got June8 at 9pm. Good news-waitress took pity on us and gave us an 8pm for the next night.(thanks to waitress) BIGGEST rip off is HORRIBLE alcohol-no PRIEMUM brands-vodka tasted like bug spray. Did not even recognize any brands,Guests had problems drinking strawberry daiquiris (imagine this?) Bartender did not know how to make a Gimlet (common drink) Maids would talk loudly in hallways-slamming things around-laughing-with NO regard to time of day (early morning-late evening). Hard bed. Asked maid to refill mini bar and they suddenly can't speak english!!!! Did not clean room 2nd day. Pool area is need of serious updating-need I say more????

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• DO NOT STAY HERE

  Submitted on: 06/04/2009

  We were married on 5-24-09. we checked in on 5-25-09. we were promised (like every other newelywed couple) champage, roses, free upgrade, massage and breakfast in ...

  we were married on 5-24-09. we checked in on 5-25-09. we were promised (like every other newelywed couple) champage, roses, free upgrade, massage and breakfast in the room. we received none of it. when we asked - everyone pointed the finger elsewhere until we got fed up with it. the fine dining was a joke - if you could get in someplace it was horrible. if you missed the reservations by even 5 minutes they refused to help you get in to another. none of the staff wanted to help. 10 other couples there at the same time experienced the exact same treatment from the staff. they were the laziest and worst behaved bunch of staff i have ever met in my 39 yrs. do yourself a favor and stay somewhere else where the staff actually cares how you are treated.

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• Relaxation

  Submitted on: 05/29/2009

  We loved it! the food was good, staff was friendly and the bed was sooo comfortable

  We loved it! The food was good, Staff was friendly and the bed was sooo comfortable

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