Reviews

• Relaxing Week

  Submitted on: 03/03/2009

  Hotel has a very beautiful site. the room we got with a view of the bay and the tram was very nice. the entertainment is very minimal at this hotel. ...

  Hotel has a very beautiful site. The room we got with a view of the bay and the tram was very nice. The entertainment is very minimal at this hotel. I thing because of the availability of the many clubs near by and on the other side of the bay downtown Acapulco. A very nice place to relax at the pool and enjoy the all-inclusive drinks and veg out.

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• Park Royal Not For Me

  Submitted on: 09/01/2008

  The staff at the front desk demonstrated poor quality customer service. when we checked into our room, we discovered three light bulbs were burned out. after reminding the front desk ...

  The staff at the front desk demonstrated poor quality customer service. When we checked into our room, we discovered three light bulbs were burned out. After reminding the front desk three times, the bulbs were finally replaced. On one full day we did not have hot water in our room. After reminding the front desk four times we finally got hot water late the next day. On two different mornings, we awoke to Rat Droppings in our room. We spoke to the staff at the front dest, guess what, they could care less. Extremely poor place to spend a vacation or more over our anniversary. Not For Me

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• GORGEOUS PARK ROYAL

  Submitted on: 08/09/2008

  Park royal in acapulco is beautiful! the food was great, except for dinner at the bahia restaurant wasn't so tasty, but there are other restaurants to eat at that ...

  Park Royal in Acapulco is BEAUTIFUL! The food was great, except for dinner at the Bahia restaurant wasn't so tasty, but there are other restaurants to eat at that are great. Breakfast at the Bahia restaurant was excellent though and I loved the omelette bar. Drinks were excellent too. Of course, tipping the wait staff every now and then will get you better quality. Our room was awesome. Very big with a large balcony and view of Acapulco Bay. Very clean too. I'm sure it helps to tip the housekeeper. ;) The pool right off the ocean was great. We also liked the private beach on Acapulco Bay, although the water was a little rough. I could go on and on here. I LOVE Park Royal and highly recommend it. Anyone who would give a negative review of this place definitely has bad taste.

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• Don't be fooled by the "all inclusive " offer

  Submitted on: 07/24/2008

  My husband and i along with our 10 years old son stayed at the hotel partly because it was all inclusive. when you travel with kids it is a lot ...

  My husband and I along with our 10 years old son stayed at the hotel partly because it was all inclusive. When you travel with kids it is a lot easier. My son ended up eating mostly cereal for breakfast and dinner. The food is too much to the local taste, there are varities but not quality. La trattoria restaurant is the best bet for a relaxing dinner. Bahia restaurant is always too loud with the kids yelling and banging the cutlery. This hotel mostlly cateres to the time share guests which are 99% Mexicans. What we resented the most about the hotel was the fact that the whole time the staff is looking for new people to pitch the time share to. It was our VACATION but we ended up having to try to escape from the staff who would fallow us up the elevator to the restaurant or the beach to try to do their sales pitch. The unfortunate desing of the hotel makes you have to constantly take the tram or elevators to get around. Not an easy facility to get around. On the last day, there was a huge trantula on our door. It took lots of staff, 2 phone calls, and about 45 minutes to get it off of the door. This place is not at all suitablel if you are looking for a nice, relaxing, pampering vacation.

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