Reviews

• Not impressed - downhill since 06

  Submitted on: 08/26/2008

  I don't know where to begin with this. had stayed here in 06 - nice time; nice staff, restaurant, it's what took me back there. not likely to ever ...

  I don't know where to begin with this. Had stayed here in 06 - nice time; nice staff, restaurant, it's what took me back there. Not likely to ever stay there again after my visit in Aug 08. Checked in late, with guaranteed reservation - reservation had been released, some sort of hotel policy I wasn't aware of - and I've never heard of - even though I do a fair bit of travelling. They scrambled to find me a room - accomodating this way, however very inconvenient. Room turned out to not have a kitchen due to their releasing of original room. Breakfast Room was a disaster. Messy tables, staff seemed rude and stressed, huge lineup - no flow to the room. Finally found a table and as I say, it was messy, not pleasant. This place was not this bad last time in July 06. Staff seem to be all new, apparently it has undergone a ""management change - not an ownership change""; this appears to be all for the worst! After all this, cancelled the rest of my stay - thank g*d it wasn't fully pre-paid. Huge lineup at checkout - rookie staff (understandable), but the manager or veteran employee showed very little empathy for the problems I mentioned re room being released etc. I didn't mention the patio outside room; looked very dirty, lack of care. Housekeeping personnel appeared to be all new, and were ""cold"", unfriendly - not like last time. Restaurant is now some indian restaurant - used to be a nice restaurant there. Very disappointed with how it's run. Don't think Best Western would be impressed if they saw it this way. Avoid this one if you have to, until they get act together.

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• Nice

  Submitted on: 08/19/2008

  Pros ? rooms have been update. the fabric for the comforter and the drapes were nice and tasteful. the room was a very nice size. for a standard room, there was ...

  Pros ? Rooms have been update. The fabric for the comforter and the drapes were nice and tasteful. The room was a very nice size. For a standard room, there was a lot of room to move around. Cons ? Wireless Internet was available but you have to sign up with a wireless Internet service to get access. At over $ per night, I would have expected that the service came with the room rate. We travel extensively and have stayed at many value hotels at lesser rates with the service included.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • Dining
  • KidFriendliness
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