Reviews

• Highly recommended!

  Submitted on: 12/08/2009

  I always stay here when i have to go to penticton for business. the view overlooking the lake is astounding, there is no better location in the town. the rooms ...

  I always stay here when I have to go to Penticton for business. The view overlooking the lake is astounding, there is no better location in the town. The rooms are comfortable (I like the new renovations they have made to the rooms) and the cookies they give you at night are delicious! Most of the people who work there seem to enjoy their job and are friendly and helpful. The front desk people went out of their way to give me directions to my meetings (printing off maps off of google and arranging taxis), and the food at the restaurant was superb. I like that you don't really need to leave the hotel for any reason if you don't want to, but if you do, there are shops and restaurants within walking distance. The only downside the last time I stayed, there was yelling and noise from the bar connected to the hotel, however, it didn't last long, and I think they have security for things like that.

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  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
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• Never to return again!

  Submitted on: 09/27/2009

  Sept. 08, my husband and i stayed at this hotel and had a decent visit. sept. 09, we booked ahead,which we didn't do in '08,to ensure we ...

  Sept. 08, My husband and I stayed at this hotel and had a decent visit. Sept. 09, we booked ahead,which we didn't do in '08,to ensure we had enough space for us, 3 kids & dog. On arrival,we were given 1rm with 2 qn beds instead of an Exec suite. When my husband tried to get the appropriate room, the front desk staff told him that our reservation was never for the exec suite, nor for the price quoted.They would not bend, arguing with him that they were standing by their current price. We had notes of our confirmation and they still wouldn't budge.He finally got 2 adjoining rms and left it at that as he was already 25mins late for his meeting. Once in the rooms, I was to call the front desk to have the doors unlocked between our rooms. I called and after waiting 45 mins, I went looking for someone to help me. I found an employee on our floor with a master key. No one ever showed from the front desk. In the lobby, guests are required to use a hotel key to access the elevator to ensure safety. Although, right by the entrance to the Casino is a regular unlocked door that leds to the hotel staircase. Anyone that goes to the casino, guest or not, has easy access to the rooms. Very unsettling and unsafe. After a very long day, we were kept up until all hours because our rooms were directly above the hotel club/bar. It was so loud that we could distinguish which songs were playing. No effort was ever made from hotel staff to even try to make our 1 night stay enjoyable. We have never experienced such horrible customer service ever. We left disgusted. The staff didn't care!

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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