Reviews

• Had a Great stay in Brentwood!

  Submitted on: 10/27/2009

  We had a great stay! the desk lady was a wonderful help to us. she help us with directions and was very patient with us when trying to locate it ...

  We had a great stay! The desk lady was a wonderful help to us. She help us with directions and was very patient with us when trying to locate it after a very long drive. She was a gem! and made us feel welcome as soon as we walked in the front door. The rooms were very clean and comfortable and with the kitchen attached made our short stay great to eat and run . The location was also great. You are out of the Nashville bustle, but coulld get there in no time without the hassle of too much traffic. They have a great breakfast too! Families, if your traveling to Nashville and have a budget. I suggest this hotel! Thanks again! The only negative that I had about the room that I stayed in was the shower head, not a lot of pressure, but that can be fixed easily...We really had a great time!

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• nashville trip

  Submitted on: 11/04/2008

  To start the hotel was well kept neat and clean. my husband and myself had just come from charollete nc. we stopped to visit with our son who recently moved ...

  TO start the hotel was well kept neat and clean. My husband and myself had just come from Charollete NC. We stopped to visit with our son who recently moved to Nashville. It was a great location for us, but check proved to be very negative. Front desk clerk seemed to have areal attitude about our booking with an online travel agency. She difinitely didn't care for us or the online travel agency. We had booked a non smoking room, but she said that the online travel agency had booked asmoking room for us. When we protested she came up with a non-smoking room. It was a nice enough room until the middle of the nite when laundry servives started. We were right above the laundry, so we heard washers & dryers all night long. I can't stay I would stay there again or recommend to a freind.

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• Could Have Been Excellent Stay

  Submitted on: 01/03/2008

  I traveled to nashville with friends to celebrate the new year. my reservation was originally at another extended stay (studioplus) hotel nearby. studioplus overbooked and referred us to main stay ...

  I traveled to Nashville with friends to celebrate the New Year. My reservation was originally at another extended stay (StudioPlus) hotel nearby. StudioPlus overbooked and referred us to Main Stay Suites in Brentwood and the rooms were given to us free. So, I should not complain. Main Stay Suites was very nice. The rooms were large and clean. However, the front desk check-in lady had an attitude and apparantly should not be in a customer service position.
  
  Studio Plus gave us a letter advising Main Stay Suites to bill them directly. Meaning, we would not be charged. Main Stay Suites required a credit card at check in, which was OK for incidentals. Upon check-out, the front desk would not give us a receipt or anything to support that would credit cards would not be charged for the rooms. In addition, she would not let us have a copy of the letter that Studio Plus sent to them with us. Nothing.... We had nothing to support the comp hotel stay. Now, have anyone of you been told one thing by a company without it being in writing and later have trouble? I basically had to get strong with this lady and eventually she gave me a copy of the letter from Studio Plus.
  
  Why did I have to get strong or ugly with the lady. Some type of receipt is standard in the hotel business. I stay would have been excellent without this experience. I will say that I will stay at another Main Stay Suites but never again at this one.

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