Reviews

• My family and I enjoyed our stay but...

  Submitted on: 09/05/2008

  Everything was great, the hotel, the room, the service. very clean and comfortable. the only issue i had is that we loved long island so much that we wanted to ...

  Everything was great, the hotel, the room, the service. Very clean and comfortable. The only issue I had is that we loved Long Island so much that we wanted to stay an extra day, but the Hyatt couldn't give me the better rate that the online travel website offered. They said I had to go through the online travel website for the better rate. I don't really buy that. And to get wireless access if you didn't bring something is a fortune! Otherwise, I'd definitely stay again!

  • Room Quality
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  • Staff And Service
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  • Value For Money
  • Security Safety
  • Location
  • Pool
  • BusinessCenter
  • KidFriendliness
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  Submitted on: 08/16/2008

  Water damage in lobby. the first room, the head of the bed was about 4""s lower than the foot. we got a different room, on the 10th floor, where ...

  water damage in lobby. the first room, the head of the bed was about 4""s lower than the foot. we got a different room, on the 10th floor, where we found that the ice machine didn't work. inconvenient to say the least. the new room, dingy at best, a layer of dust surrounded the frame of the bed, the wallpaper was peeling, the bottled water (2) that was in the room, well one was opened and refilled at an earlier date. it was very visable to see that the seal was broken, so it is not checked and who knows what really is in there. there was a tv, but nothing local to watch, you had to pay to view. also, a nice fine layer of dust covered the inadequate coffee pot and supplies. we thought for staying at a hyatt we were in for a real treat...not the case at all. the bed however was comfortable.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
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