Reviews

• Convenient, quiet hotel

  Submitted on: 06/23/2009

  June 23, 2009 - the renaissance was convenient to everything - we had short walks to our broadway shows, restaurants in times square as well as hell's kitchen, and we easily ...

  June 23, 2009 - The Renaissance was convenient to everything - we had short walks to our Broadway shows, restaurants in Times Square as well as Hell's Kitchen, and we easily took the subway up to Yankee Stadium. The hotel was pretty clean and quiet. At first I was disappointed our room was only on the 8th floor, but I ended up enjoying the closer street view of all the busy night life on 7th Ave & Times Square. We were asked to show our room key when we came in late at night, which might annoy some people, but I was glad hotel personnel were concerned about the security of their guests. Negatives: slow street elevator to 1st floor lobby, then a separate elevator across the lobby to guest rooms; and it's a smaller, quiet hotel where you don't have the gift shops, restaurants, night life, etc. like some of the larger hotels.

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• Out of this world

  Submitted on: 09/26/2008

  The hotel was more than i could have ever expected! the price was great and so was all of the service that we received from the staff during our stay ...

  The hotel was more than I could have ever expected! The price was great and so was all of the service that we received from the staff during our stay in New York.

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• Should be Sensational - needs a management transplant

  Submitted on: 07/15/2008

  This should be the place– fantastic location, renovation, but appalling management and service culture. the concierge lobby staff seem to have neither the skills or the authority to make decisions ...

  This should be THE place– fantastic location, renovation, but appalling management and service culture. The concierge lobby staff seem to have neither the skills or the authority to make decisions and solve problems. On night two, our toilet blocked. After several calls/visits to the concierge desk the toilet started overflowing onto the bathroom floor. Maintenance didn’t arrive. The concierge seemed unauthorised to move us to another room. After 2 hours (about 10.00pm?), we were given another room. We packed, roused our sleeping child, shifted to floor 21 – which was under renovation, main hall covered in building debris, dirty dishes outside 'our' room. It was obvious there would be building work in rooms adjacent during our stay. I called again and duty manager "Greg' launched into a tirade about the discounted rate we had booked (which had not previously had been queried, and had been verbally confirmed by the Marriott Customer Care by phone). Husband waited >30 mins for keys. I sat by the elevator lobby of L21 with luggage and sleeping child on floor amongst the sawdust. New room was king+rollway (delivered with grubby quilt, no cover). The fitted (very worn) bottom sheet of the king bed was too small & under so much strain it kept rolling off the edges of the mattress during the night, so we were pretty much sleeping on the mattress cover. After this move we were given a pass to the concierge lounge, no explanation. We asked the day before departure what the different card was, so didn't use it much – but staff there made us feel welcome for the first time during our stay. Marriott should consider a management transplant at this hotel - it's when things go wrong that it's clear the management team is far from up to it.

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• Beautiful Hotel and Fantastic staff!

  Submitted on: 02/05/2008

  We would love to stay again and look forward to our next trip. the room was spacious and beautifully decorated. the concierge and other staff were very friendly and personable - ...

  We would love to stay again and look forward to our next trip. The room was spacious and beautifully decorated. The concierge and other staff were very friendly and personable - really made us feel welcomed. Highly recommend!

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• Very Disappointing for a Mariott

  Submitted on: 09/07/2007

  Upon arrival, we were informed that there was construction on-going, 5 floors at a time, with possible water outages throughout the day. we were provided a letter that construction ...

  Upon arrival, we were informed that there was construction on-going, 5 floors at a time, with possible water outages throughout the day. We were provided a letter that construction would not start until after 9:00am.
  
  We were awoken by saws and hammering Saturday morning at 7:40am and Monday morning at 7:35 am. So much for the Mariott promise.
  
  Finally, our room was the size of a closet, with such poor lighting, it was nearly impossible to function for makeup or reading. The view was 1 window about 20" in width, facing 7th street with a mostly obstructed view by one of the building pillars.
  
  All in all, the hotel was very disappointing and not at all as represented. I'm very dissappointed in Mariott.

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