Reviews

• Check your credit card statement closely

  Submitted on: 03/03/2009

  I made a reservation in december. becasue of a change in plans i had to cancel the reservation about 10 days before my arrival date. no problem cancelling the reservation ...

  I made a reservation in December. Becasue of a change in plans I had to cancel the reservation about 10 days before my arrival date. no problem cancelling the reservation except the hotel rebooked the room in my name for some reason and didn't alert me. Imagine my surprise when the room charge for a ""no-show"" Showed up on my charge account. It has taken months of back and forth to resolve (haven't yet). They keep telling me i am responsible for it which would be fine if it weren't for the fact that i cancalled the original reservation (they have confirmation of that). there is a computer glitch on their end and they are blaming me for it. I continue to try and resolve it. Check your charge account carefully. I only know about this charge becasue i checked my statement in January.

  • Room Quality
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  • Staff And Service
  • Cleanliness
  • Value For Money
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• At Home

  Submitted on: 12/12/2008

  Always at home here and the new decor suits winter in the city, although it has taken a while to get used to. the best beds and pillows combined with ...

  Always at home here and the new decor suits Winter in the city, although it has taken a while to get used to. The best beds and pillows combined with the best showers. Remains a strong favorite with great service. Highly recommend.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
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• Perfect!

  Submitted on: 05/26/2008

  Royalton is a great hotel. would not change a thing! first hotel i have stayed at that delivers everything in its description/pictures online.

  Royalton is a great hotel. Would not change a thing! First hotel I have stayed at that delivers everything in its description/pictures online.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
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