Reviews

• Finally, luxury for those travelling with pets!

  Submitted on: 10/01/2008

  We have two miniature schnauzers who travel with us when we visit my parents in rhode island for the holidays and this was the first time we've stayed at ...

  We have two miniature schnauzers who travel with us when we visit my parents in Rhode Island for the holidays and this was the first time we've stayed at a pet friendly hotel on the island worth reviewing! I love the Viking because you can literally walk anywhere in downtown Newport from this hotel. Even if you just want Starbucks and a stroll around the city--this is the perfect spot! There is even a great park less than 5 minutes away for those before bed doggie walks. Newport is a very dog friendly city, and most parks have mutt mitts and trash cans in case your pup needs to do his or her thing! The older wing of the Viking now allows pets to stay--and more importantly they can stay In the room when you go out to dinner!! Anyone who travels with pets share my frustration when you check in and learn that your pets cannot be crated in your room if you are leaving the property. This really limits where you can go--especially if the weather is hot and leaving them in the car is not an option. The room was big enough for all of our Christmas gifts for my family, our luggage and the dogs, plus a giant crate for the dogs to sleep in when we were not in the room. My only complaint is that the toilet and sink were not near each other--so you had to open the bathroom door to wash your hands. BUT, it did come in handy when my husband had to shower and I needed to do my hair...no fog on the mirror! Room service on Christmas morning was on time and hot, a great treat since there isn't anything open that morning.

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• Very helpful staff, great location

  Submitted on: 08/04/2008

  My friend and i loved this hotel. its located in an ideal area, just a few minute walk to the harbor front, restaurants, tennis hall of fame, and mansions. the ...

  My friend and I loved this hotel. Its located in an ideal area, just a few minute walk to the harbor front, restaurants, tennis hall of fame, and mansions. The rooms are beautifully decorated with antiques, it really felt like we were staying in one of the mansions that Newport is so famous for. The front desk staff couldn't have been nicer or more helpful.

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• Untrained staff poor professionalism

  Submitted on: 08/03/2008

  Crimially overated. arrived when it was raining. valet staff waved cars away from new entrance and said parking was down the street. parked and walked with luggage two blocks in ...

  Crimially Overated. Arrived when it was raining. Valet staff waved cars away from new entrance and said parking was down the street. Parked and walked with luggage two blocks in rain. No bell staff. Then they had given the room I reserved away so they put me in a lower class room at same price! They said they had no other rooms. It took disussions with three different people and about an hour of arguing to get a small reduction in rates. If the area hadn't been full up i would have moved. Got to room it wasn't clean, and cleaning staff never showed despite promises from front desk. Then to top it all off, my car was towed because it didn't have a valet tag even though it had a parking pass from the hotel on the front dash. Staff acted as if I was unreasonable for being upset. Their refrain , which I must of heard a dozen times, was "Everybody makes mistakes". Well I sure did.

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• Excellent service, food and superior spa!

  Submitted on: 04/23/2008

  Note that we've only stayed here off season so the summer experience may differ from ours. this is our 3rd year coming and we'll be back again! wonderful ...

  Note that we've only stayed here off season so the summer experience may differ from ours. This is our 3rd year coming and we'll be back again! Wonderful old world hotel but with modern touchs. Great value. 5 star service from the staff (although we have noticed a small slip over our 3 years of visits in staff attitude). Fantastic food and wine. We love to park ourselves in the bar, watching a game and drink wine and eat some wonderful bar food (the fresh made potato chips are scrumptious!) Bedding is luxurious and very comfortable. Flat panel TVs and stylish marble baths (although ours was teeny, tiny; no counter space and a glass door that made night trips possibly disturbing to your sleeping companion) The spa is one of the best we've ever experienced. Worth the trip alone! They have Balianese as well as Thai massage that is hard to find elsewhere and superior to all. The indoor pool/whirlpool is wonderful and relaxing and well maintened. Couldn't ask for a better (and economical) romantic getaway!

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• Beautiful Hotel in the Heart of Newport

  Submitted on: 02/07/2008

  Get-a-way weekend for parents of twins - 1st time w/out babies in 8 months! beautiful historic hotel - rooms small but just right for 2 adults. decor was lovely - ...

  Get-a-way weekend for parents of twins - 1st time w/out babies in 8 months! Beautiful historic hotel - rooms small but just right for 2 adults. Decor was lovely - fluffy bedding, lots of pillow - bathroom was spectacular with really cool sink and tiled shower. Only complaints - t.v. didn't always work & there was some noise from other rooms - thin walls? Loved that we could open the window on a warm winter weekend! Perfect location!!

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