Reviews

• New Year Stay

  Submitted on: 12/27/2007

  Great stay. front desk staff member was ok, but needs to work on the smill and all.
  got to my room and it was good. liked the idea i ...

  Great stay. Front desk staff member was ok, but needs to work on the smill and all.
  Got to my room and it was good. Liked the idea i ould oook my own meal in room while i was getting ready to go out. The only problem with the room, was the heater/ac blew the curtains all the time. And no DVD play as in room as stated in the ad etc, no problem tho as i had not time to sit and watch a movie. It was a Quiet hotel.
  What was scary was on heckin and going to my room the were fire personal with the door open to vent out smoke i assumed etc.
  Taxi service to area events is easy, And not bad in price.
  

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• My review

  Submitted on: 08/01/2007

  This was my first stay at this candlewood location. i will never stay at this location again. the hotel, room, location were just fine and were to be expected. but ...

  This was my first stay at this Candlewood location. I will never stay at this location again. The hotel, room, location were just fine and were to be expected. But the reason I will never stay here again was the customer service. I was charged twice for my room, once by travel agent and once by the hotel. I even called travel agent and they have done their best to resolve this and I am now on my own fighting with the staff at this location. I have made many phone calls and left messages with no call backs. When I do finally get to talk to someone who can do something about this they tell me they are working on it. It has been over a month since my stay there and this is still not resolved. Avoid this hotel if you want customer service. There are many many better choices in the area. Raddison, Budget Suites, Holiday Inn Express etc, etc.
  
  Well, time to call the hotel again to try and get my money back, wish me luck.

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  • Cleanliness
  • Value For Money
  • Security Safety
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