Reviews

• Great Hotel

  Submitted on: 09/25/2009

  Our stay at this hotel was wonderful, we've stayed in other hotels in galveston and this is by far the best. we've been to hawaii and this hotel ...

  Our stay at this hotel was wonderful, we've stayed in other hotels in Galveston and this is by far the best. We've been to Hawaii and this Hotel reminded us of the hotels of the Hawaiian islands which are open airy and tropical. The only thing that was a bit of a disappointment were the beds. They were full size beds, which I didn't even think they made anymore, let alone had them in hotel rooms. My husband and I ended up sleeping in separate beds because we are used to a King and just couldn't get comfortable in the tiny bed. Other than that we will definitely be returning to this hotel.

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• A wonderful stay

  Submitted on: 07/29/2008

  My old college roommates and myself reunited after some 20 years and met at the san luis. the hotel staff was wonderful. they were professional and made our stay special. ...

  My old college roommates and myself reunited after some 20 years and met at the San Luis. The hotel staff was wonderful. They were professional and made our stay special. The pool was beautiful, clean, and we found ourselves hanging out there into the evening. The room was quiet and cleaned twice a day. My only reccomendations would be to update patio furniture. It is too pretty of place for white plastic chairs. Overall, probably the best hotel on Galveston island.

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• The San Luis Resort?

  Submitted on: 07/24/2008

  I stayed in a newly remodeled room and paid the upgraded price 270 per night. the faucets were loose in the bathroom, light fixtures hung lopsided and the air conditioner ...

  I stayed in a newly remodeled room and paid the upgraded price 270 per night. The faucets were loose in the bathroom, light fixtures hung lopsided and the air conditioner did not cool well, so even though the room was nice there is no attention to detail. They should oversee whoever is contracting the remodel better. The coffee makers are kept in the bathroom. Which is stupid to me. Ever heard of ecoli and bacteria? Also the water reservior in the coffee maker was dirty and had lint and a weird colored gel around the edge. We complained and they said they would replace it. They did not and when I went downstairs to speak to the front desk about it 2x there was never a manager on site and they would not give me a free coffee since I couldn't make it in the room. Later on that night I spoke to someone who said they were a manager and they said they would give me until 1pm to check out instead of 11am to make up for the time I spent at the front desk arguing. The next day we went to the beach and when we got back at noon we were locked out of our room. They neglected to update my passkey. They have a lot of so called security but they do nothing so as a result the pool is filled with outsiders especially at night even though the policy is hotel guest only. My kid could not even swim in the pool without someone bumping into him. Out of 50 people in the pool only about 15 had a room. I stayed at the pool until 1am to see. What good is policy if you do not enforce it? I-am-out-of-space-or-I-would-tell-you-more. This-is-a-nice-place-but-they-could-and-should-do-better-especially-for-the-price.

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• NOT 4 Star Room! But amenities were wonderful

  Submitted on: 07/05/2008

  We checked in about 1pm and the bed had already been turned down. the ice bucket had a welcoming note but was filled with warm water. the curtains had dried ...

  We checked in about 1pm and the bed had already been turned down. The ice bucket had a welcoming note but was filled with warm water. The curtains had dried vomit on them in several obvious places. There was vomit on the wall by the television. The dust ruffle on the bed was torn and frayed and the bedding was worn looking. The bathroom floor was dirty and the telephone in the bathroom had a thick layer of dust on it. The bathroom sink was also dirty and/or stained. There was also a hole in the ceiling above the bathtub that dripped non-stop. I wrote a note to the hotel manager and hand delivered it to the front desk about 9am on June 3. It took several phone calls after leaving the note and almost SEVEN HOURS before the manager called me. The room was cleaned that evening. But this is not what I would expect from a 4 star hotel or even a 2 or 3 star hote. Althought the amenties were beautiful, the room was rundown and dirty. The manager was apologetic but slow in responding.

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• NOT 4 Star Room! But amenities were wonderful

  Submitted on: 07/05/2008

  We checked in about 1pm and the bed had already been turned down. the ice bucket had a welcoming note but was filled with warm water. the curtains had dried ...

  We checked in about 1pm and the bed had already been turned down. The ice bucket had a welcoming note but was filled with warm water. The curtains had dried vomit on them in several obvious places. There was vomit on the wall by the television. The dust ruffle on the bed was torn and frayed and the bedding was worn looking. The bathroom floor was dirty and the telephone in the bathroom had a thick layer of dust on it. The bathroom sink was also dirty and/or stained. There was also a hole in the ceiling above the bathtub that dripped non-stop. I wrote a note to the hotel manager and hand delivered it to the front desk about 9am on June 3. It took several phone calls after leaving the note and almost SEVEN HOURS before the manager called me. The room was cleaned that evening. But this is not what I would expect from a 4 star hotel or even a 2 or 3 star hote. Althought the amenties were beautiful, the room was rundown and dirty. The manager was apologetic but slow in responding.

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  • Staff And Service
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