Reviews

• Worst hotel experience I have ever had.

  Submitted on: 09/20/2009

  I recently stayed at this hotel. i checked into my room, and the smell of smoke was overwhelming. i brought this to the attention of the front desk clerk and ...

  I recently stayed at this hotel. I checked into my room, and the smell of smoke was overwhelming. I brought this to the attention of the front desk clerk and asked for another room if possible. She honored my request and was very helpful, however when I returned to the lobby to get my new keys the owner/manager who was standing in the lobby, insisted that none of his rooms smelled like smoke and that we were wrong. I am in the hotel business and I understand that rooms sometimes get smoked in. He then raised his voice at me while poking his finger into my chest. The maintenance man then came out and told me that he was going to beat me up in the parking lot after he punched out of work. As he said this, the manager/owner was laughing. I have never been treated this way at any customer service establishment in my life. I should have pressed charges for assault, but I did not have the time as we had tight plans which were already delayed in the process. The front desk clerk was very apologetic and even yelled at the owner to stop a few times. She was helpful through the whole ordeal, but it must have been a tough situation for her to be in seeing that she was confronting her boss. I wanted to leave the hotel immediately, but the owner said that he would charge our card no matter what we do. We had no other options but to take all of our belongings in the care with us for the evening as we did not feel safe leaving our things in the room knowing that the owner of this establishment and the maintenance man had keys to our room. Again, I have never experienced anything like this in my life.

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• Business Stay

  Submitted on: 06/16/2008

  The hotel was under construction while i was there but the rooms were still good. -if you are there more then a week you have to request that your beds ...

  The hotel was under construction while I was there but the rooms were still good. -If you are there more then a week you have to request that your beds be changed and not just made up. -Staff was always friendly -Get your room rate in writing as they will change it and not remember agreeing to the rates -Rooms were nice but for having just been remodeled they did nothing about the tubs with the old grout it was disgusting in the one room but fine in the other. -Location is Great to Rome and also to the Casino area.

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• TERRIBLE HOTEL

  Submitted on: 11/28/2007

  When i check-in i realise the desk person was not happy, looked she was tired. i went to room, the key was not working, i stepped -in and out ...

  When i Check-in i realise the Desk person was not happy, looked she was tired. I went to room, the key was not working, i stepped -in and out three four times to get new workable keys finnally the desk cleark opened-up my room with master card. one pillow was missing so i went to desk again to get pillow, the desk person refused my request. I went back in my room , in the bathroom, i found hairs in the tub and all over the floor, the carpet was stained and broken fabric on the chairs, the furnichure was 15 years old never polished atleast., the smoke smell in Non smoking room, the lamp shaded were dusty and yellow stained. there was a remote but the batteries missing . i realise those in 20-25 minutes. i went to the desk, for check-out and get my full refund back, after 20 minutes arguments, finally i got my full refund, i was willing to drive further on thruway to get better hotel, but i show Econo Lodge across the street of this Inn, I went to the Desk the customer was great-helpfull, I ask for show me the non smoking room, the desk person show me a room, it was a very clean, and well equipped and brand new fixtures and furniture, also this hotel offer Free Continental Breakfast. looked brand new hotel, and $40.00-$50.00 cheaper price than overprised-bad experienced quality inn. I must say that the Econolodge is well worth hotel than this Inn.

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• Great service, knowledgable staff, clean and efficent rooms. A+++

  Submitted on: 08/03/2007

  The overall experience was great. though the building has been around for sometime the facility has been updated. the pool was in great shape, the rooms clean and efficent with ...

  The overall experience was great. Though the building has been around for sometime the facility has been updated. The pool was in great shape, the rooms clean and efficent with new A/C, and the staff was very knowledgable with the surrounding area. It was a plus having the Denny's Resturant food chain attached to the hotel. It gave us the opportunity to grab a bite to eat at any time of the day. The hotel was very curteous in allowing our late check-in time. It was such a pleasure staying at a location that wasn't a dump. The hotel's free internet access allowed us to keep in touch with family via e-mail.

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• Great choice

  Submitted on: 12/23/2006

  I was very happy with my stay at the quality inn of rome. the rooms were verry cozey and clean and the staff was very acomidating. the also was a ...

  I was very happy with my stay at the Quality Inn of Rome. The rooms were verry cozey and clean and the staff was very acomidating. The also was a great restrant in walking distance called the Franklin excelant. I would not call this hotel a dive bomb far from it. Also I liked that there was free internet access in the room I could check my emails.

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