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Hotel Metro

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Important Hotel Information

  • Guests must be at least 21 years old to check into hotel.
  • Please note all guestrooms only have one bed and can only hold a maximum of 2 people (including children). The hotel does not offer roll-aways. Only family suites have 2 beds and can accommodate up to 4 people (inclusive of children).

Hotel Metro

Hotel Metro
Rating
50 Reviews

45 West 35 Street
New York, NY US 10001 Map It
Manhattan :Midtown

Reviews

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  • Great hotel

    09/02/2009

    I read the many reviews about hotel metro, i can say the room i stayed in was perfect in size, the front desk was very polite, and everything you are ...

    I read the many reviews about hotel Metro, I can say the room I stayed in was perfect in size, the front desk was very polite, and everything you are supposed to get is there for you. Be aware every room is not the same, I saw the one next to me which would have been the small room that all are talking about. The other thing I would suggest is to put the Do not disturb sign up before going to bed, the housekeeping staff will show up very early in the morning. If you let them make up your room daily plan on being out on the town till around 4pm, they might start on your room at 10am and not finish till 4pm, not sure why they are that slow with housekeeping on occupied rooms. The rooftop terrace is nice, but the door guard staff for the bar is extremely rude, he shouldn't play with his little flashlight acting like he is waving you in and then turn around and snap at you when you walk by. Other then the few minor annoyances this hotel I would definitely stay at again, I had a great 10 days there. Few tips, they have a sneaky way of setting up the minibar items, don't even touch them, if you move it you will be charged. The breakfast is ok, but there is a place on 5th called Old English very good breakfast there for not a lot of cash.

  • might stay again

    08/30/2009

    Might stay again, room was clean, front desk was somewhat friendly and helpful. renovations made it somewhat inconvienent at times. decent location, as long as you don't plan on ...

    might stay again, room was clean, front desk was somewhat friendly and helpful. renovations made it somewhat inconvienent at times. decent location, as long as you don't plan on spending anytime in your room, it's ok.

  • Great place to stay!

    08/17/2009

    Hotel metro was exactly what i was looking for. i had never been to nyc before and i wanted to stay somewhere clean with a great location and that is ...

    Hotel Metro was exactly what I was looking for. I had never been to NYC before and I wanted to stay somewhere clean with a great location and that is exactly what I got. The room was small (which I expected), but clean and the location could not have been better. The staff was very helpful.

  • don't stay here

    08/12/2009

    Let me start by saying this was our third stay in this hotel and we returned because of the service. unfortunately in the few months since our last visit, the ...

    Let me start by saying this was our third stay in this hotel and we returned because of the service. Unfortunately in the few months since our last visit, the staff and the conditon of the hotel have changed for the worse. On arrival we were informed our reservation was not until 9-09-2009 . We showed the clerk the confirmation and the Hotel Metro reminder for the dates of 8-09-2009 and the clerk was insistent our stay was for 9-2009. Never an apology for the booking of incorrect dates, just a rude attitude!!!!!! Next, on Sunday we went to the ice vending machine. Guess what it was out of order. No sign to indicate that the machine was not working. Want ice, the desk suggest you come down stairs to the restaurant. Want to watch a movie, that's not working either. Called the front desk and they wanted to know what the problem was when you complained about the movies playing half way through and then having to restart from the beginning. Will never stay here again. There are many other hotels around this area. Hampton Inn and Comfort Inn are new and just down the same street. Hotel Metro isn't the only one!!!! We will be returning in January and we will not consider staying here. We suggest the management clean house. In case they haven't notice we are in a recession now and customer service is what keeps businesses open. You can bet we will be recommmending the new Hampton Inn and the Comfort end on the same street.

  • Great value and location

    05/23/2009

    Great location, 1/2 block from subway, close to times square, around the corner from empire state building, and 1 block from macy's and shopping. the double bed room ...

    Great location, 1/2 block from subway, close to Times Square, around the corner from Empire State building, and 1 block from Macy's and shopping. The double bed room we had was small but clean and we didn't want to spend time in the room except to sleep. I would definitely upgrade to the queen sized bed. We are used to a king, so the double felt small. Bathroom was shower only, but sufficient and again CLEAN. The staff was very helpful. The doorman is a great source of info for restaurants locals frequent. We LOVED the rooftop bar area, we took our Starbucks up and and hang out until it closed. The view of the Empire State building is amazing. They also serve lunch and dinner at the bar from the Metro Grill (not associated with the breakfast service) downstairs. The continental breakfast was suffcient for us, nothing fancy but the basics were fine: Toast, bagels, sweet rolls, oatmeal packets, dry cereal, granola, plain and flavored yogurt, peanut butter, cheese, fresh fruit bowl, bananas, oranges and apples. The dining room, open 6-11, is large and comfortable, but gets crowded. I loved all the different nationalities, lots of European and Asian visitors. We liked to try a different restaurant each night and ate in the Metro Grill one night--it was good pub fare. If you're looking for value and location, the Metro Hotel is a great choice.

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