Reviews

• Not up to Par for a Westin.

  Submitted on: 10/15/2009

  Hot tub was not working,loud neighbors that the front desk did not do anything about and a broken remote for the tv, maybe at a days inn but this ...

  Hot tub was not working,loud neighbors that the front desk did not do anything about and a broken remote for the tv, maybe at a Days Inn but this should not be the case at a Westin. XYZ if you are someone who writes those "general manager responses" send along a discount coupon not your "regrets".

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• great hotel

  Submitted on: 04/27/2009

  My family and i just stayed 3 nights and can't say enough good things about this hotel. after reading some of the horrific reviews on some of the internet ...

  My family and I just stayed 3 nights and can't say enough good things about this hotel. After reading some of the horrific reviews on some of the internet sites we didn't know what to expect. We were most pleasantly surprised. Once arriving and valet parking we were escorted inside by the bellman. The lobby is just breathtaking and bustling with activity but not a chaotic scene at all. After a quick check in and elevator ride to the East tower, we opened the door to find an immaculate room with a huge flat-screen tv and two comfortable double beds among the ammenities. The only thing lacking was the complimentary internet service as we had to pay a fee to activate my lap top. The convenience for my wife and children to the Providence Place Mall was just super as they never had to walk outside to access it. Overall, the next time I have to come to Providence there will be no other hotel we'll be staying at. BRAVO !!!

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• BEDBUGS

  Submitted on: 03/07/2009

  We stayed at the westin in january... we took a lot more home than we bargained for. all night we felt like we were being bit and went home after ...

  We stayed at the Westin in January... we took a lot more home than we bargained for. All night we felt like we were being bit and went home after one night thinking nothing of it. The itchiness persisted and we had bites on us so we went to see the doctor- turns out there were bedbugs in the room. We are really disgusted with this considering the Westin is a 4 star hotel. Not only did we pay for the beg bug infested rooms we had to pay for an exterminator and had a lot of stress to deal with. We called the hotel on a few occasions to inform them of this. The Director of Operations did not return our numerous phone calls. Also, one of the people answering the phone said to stop calling and that they didn't care. DO NOT STAY AT THE WESTIN!

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• Best thing in Providence

  Submitted on: 08/28/2008

  The hotel was the best thing in providence. the room was beautiful, just in front of the state house in the center of the city. i've never slept better, ...

  The hotel was the best thing in Providence. The room was beautiful, just in front of the State House in the center of the city. I've never slept better, the bed was a paradise.

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• Great Location

  Submitted on: 08/23/2008

  We spent one night in this hotel and took in a wondeful night at waterfire. everything was clean and nice. the pool was fun for the children and we were ...

  We spent one night in this hotel and took in a wondeful night at Waterfire. Everything was clean and nice. The pool was fun for the children and we were able to walk everywhere we wanted to go. I would definitely go back again. Only thing I didn't like is no free internet. This is a pet peeve of mine, having to pay for internet in a hotel when there are so many places you can sit openly and get a signal. I'd rather have internet than free toiletries.

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