Reviews

• short getway gone bad

  Submitted on: 07/24/2009

  The manager refused to open the pool all weekend for my family but did open it late at night for anouther couple. the next morning he refused to open it ...

  The manager refused to open the pool all weekend for my family but did open it late at night for anouther couple. The next morning he refused to open it again claming there were problems with the pool. They also would not put any more breakfast out even thought there was still an hour left for breakfast. The room cards would not work all the time and the breakfast area was extremly hot. I do not recomend this hotel !

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  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
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• The worst hotel stay ever

  Submitted on: 11/20/2007

  First, i would like to say that online travel did a terrible job with informing correctly about the hotel amenities. the hotel is dingy, unclean, and unfit for even your ...

  First, i would like to say that online travel did a terrible job with informing correctly about the hotel amenities. The hotel is dingy, unclean, and unfit for even your pet to stay there!
  Lets start with the so called shuttle services, Shuttle service to the hotel stopped at 8pm, and had to pay exit airport fee of $21.95 plus the fare where we were going to, second the taxi drivers don't even know where they are going because they had to call the hotel on directions on how to get there! After all is said and done, the 15 minute cab ride to the hotel cost us 50 bucks! Just when we thought it couldn't get any worse, they advertised a fitness facility, i asked the hours operation, the front desk personnel said its under construction! And the worse part began with the hotel room! The hotel room is nasty, the carpets had stains, and moldy smell in the room, the shower curtians had molded stains, the wallpaper peeling, and stains on the bed. We request extra washclothes with the expections they would be in our room by the time we came back from the Texas stadium and they weren't there! I had to go to the front desk to ask for this and the front desk personnel said, "let me see if we have any extras" I was horrified to hear him say this. There was never a manager on duty and when I called travel agent customer service (which is outsourced in India)several times to correct the situation, told me to call back when a manager is available, (which was never because I have asked for this manager, xxx whom so happen to get sick and no one to take her place). Overall, spend extra to get better!

  • Room Quality
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  • Security Safety
  • Location
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• You get what you pay for - maybe.

  Submitted on: 08/25/2007

  This hotel is proof of the old saying that you get what you pay for.
  the pool appeared clean, but my son broke out in a terrible rash from ...

  This hotel is proof of the old saying that you get what you pay for.
  The pool appeared clean, but my son broke out in a TERRIBLE rash from all the chemicals. The hot tub temperature was a bit below scalding and with the jets on, there were bubbles a foot high. People swimming in their clothes wasn't too cool either.
  
  The room key reader continuously screwed up - we had to have multiple key cards issued and even with that, it sometimes took several tries to get into the room. None of the staff seemed to be too concerned about it.
  
  The "business center" was a tiny PC with a busted mouse and broken printer. The clerk said "yeah, we might get the new one in a few more days. We've been waiting forever."
  
  The Texas waffles were a novelty but the breakfast buffet was never fully stocked or replenished at any given time - we tried going there early and late, with no difference.
  
  The room was clean enough, but we had to switch from our first room since it looked like it hadn't been vacuumed in days.
  
  If I had not made my arrangements through online travel website (and therefore couldn't cancel without forfeiting the money), I would've gone elsewhere. In fact, the whole experience will make me book directly in the future.

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• Great for Familys on a budget!

  Submitted on: 04/10/2007

  This hotel was hard to get to but it was in a nice area right off the main highway. the breakfast was good, staff was great, rooms were clean and ...

  This hotel was hard to get to but it was in a nice area right off the main highway. The breakfast was good, staff was great, rooms were clean and pool area was enjoyed. There are some things about the room (no fridge/microwave) but everything else was good and in working order. We slept well and there was parking close to our room. Over all a great place for a family. We felt safe there.

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• Great experience

  Submitted on: 02/28/2007

  Rooms were very clean. pool area nice and very accessible. i really liked the texas shaped waffle maker in the breakfast bar. front desk staff very friendly.only complaint was ...

  Rooms were very clean. Pool area nice and very accessible. I really liked the Texas shaped waffle maker in the breakfast bar. Front desk staff very friendly.Only complaint was that hot water kept fading out from hot to cold.

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