Reviews

• Watch your credit card statement for erroneous charges

  Submitted on: 09/28/2009

  We've been staying at the marseille hotel for the past 4 years and have recommended it to business and family travelers. last year (august, 2008), when we ...

  We've been staying at the Marseille Hotel for the past 4 years and have recommended it to business and family travelers. Last year (August, 2008), when we received our credit card statement, the Marseille Hotel added an unauthorized charge to our bill. When we investigated the charge, guest services told us we were erroneously charged a bar bill. The charge was eventually removed by the hotel. When we stayed at the hotel in August, 2009, there was once again, an additional charge on our credit card statement. When we called the hotel, management told us it was probably a food/beverage charge from the refrigerator in our suite. We informed them that we never took any items from the refrigerator (as a matter of fact, we brought our own beverages in a cooler). They said they'd look into it and get back to us. Well it is now 5-weeks later, and we have never heard back from management, even after leaving several messages. We did report them to our credit card company and because the hotel compromised our cards, our old cards were cancelled and new ones were issued. The hotel never removed the charges.

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• Great place to stay!!

  Submitted on: 02/27/2009

  This was my second stay at the marseilles while at a business conference in miami. dont listen to the negative reviews, this is a great value if you are planning ...

  This was my second stay at the Marseilles while at a business conference in Miami. Dont listen to the negative reviews, this is a great value if you are planning to stay in South Beach! The staff is awesome, and always willing to accommodate you in any way! I'll agree the hotel is older and has it's little "quirks", but the charm, beauty, and grace of this place make it well worth it!

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• Great place to stay!!

  Submitted on: 02/27/2009

  This was my second stay at the marseilles while at a business conference in miami. dont listen to the negative reviews, this is a great value if you are planning ...

  This was my second stay at the Marseilles while at a business conference in Miami. Dont listen to the negative reviews, this is a great value if you are planning to stay in South Beach! The staff is awesome, and always willing to accommodate you in any way! I'll agree the hotel is older and has it's little "quirks", but the charm, beauty, and grace of this place make it well worth it!

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• GREAT

  Submitted on: 02/22/2009

  Everything was good the room,the workers,the view. we could not have had a better stay anywhere for this price. would stay ...

  Everything was good The room,The workers,The view. We could not have had a better stay anywhere for this price. Would stay again

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• Ocean View Room

  Submitted on: 02/08/2009

  I had to put in a good word for the hotel. i stayed two nights pre-cruise. having booked through a discounter, i was given a partial ocean view. the ...

  I had to put in a good word for the hotel. I stayed two nights pre-cruise. Having booked through a discounter, I was given a partial ocean view. The room reminded me of the furniture and bathroom tiles that were in my Grandmother's house (remember the inlaid soap dish?) The room was adequate for the one night but I requested to be moved to an ocean view the next day. What a difference! So my advice to anyone booking here is definitely, pay the extra for the Ocean View Room. It was bigger, the tv was better, the bathroom was bigger, it had a refrigerator/mini bar (did the first room? I really don't recall). And of course, The View was so much better. I see they also have a jacuzzi room upgrade from the Ocean View as well as a Penthouse Suite; those I can't speak about. As for the staff, they were all so nice to me. The room attendant helped me move to the new room and later, when I had tangled the new hair curler I'd bought at the CVS (just up a couple of blocks) in my hair, took the time away from her cleaning to help untangle me. (No small feat! I was just about ready to cut it out with my scissors!) She was wonderful, giving me advice how to use that curler next time to avoid entanglement! The front desk and the pool bartender were all very nice to me and pleasant. So I just wanted to put in a good word. Bring hair conditioner; they have shampoo only. Liked the pool area/hammock area a lot.

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