Reviews

• Very Disappointed...

  Submitted on: 11/13/2009

  More than anything, i was disappointed with the staff and lack of customer service. i'm a hilton diamond customer, so when i checked in, i asked the girl who ...

  More than anything, I was disappointed with the staff and lack of customer service. I'm a Hilton Diamond customer, so when I checked in, I asked the girl who checked me in to please attach my Diamond number to my reservation. Her reply was "It won't do you any good. You won't receive any points for your stay because you booked through travel website. I had to virtually beg who to put my number on the reservation. With a disgusted sigh, she finally did. Then I asked her if there was any way that I could get a room with 2 full beds rather than 1 king. Heaven knows that Hilton has asked me to make that exchange more times than I can count, and I've always been amenable to it. They, however, saw this as an upgrade and charged me $* extra per night plus tax for this so-called "upgrade". When I told her that more than one person would be staying the room, she tried to charge me $* extra per person because I had only reserved the room for myself. However, I was able to show her that the reservation allowed more than one person, and I got out of that fee. On top of everything else, the room didn't even have a refridgerator. There was a spot for a refridgerator, but no refridgerator. Some upgrade, huh? I got the impression that this particular hotel will charge you for anything and everything that they can, and in NYC, everything is expensive enough. It leaves the impression that they don't care about their customers. At least, that's how I felt.

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• Embassy Suites New York North End GREAT

  Submitted on: 10/23/2009

  This is my third stay at this location! staff is great-rooms are large comfortable.clean-they honored my room request! very helpful staff with directions and suggestions! the breakfast ...

  This is my third stay at this location! Staff is great-rooms are large comfortable.clean-they honored my room request! Very helpful staff with directions and suggestions! The Breakfast Buffet and happy hour make this a PLUS!!! Location is wondeful and even a free connector shuttle. We used this to get to World Trade Center-as well as to Battery Park and Wall St area. I will stay at this location again and suggest you stay as well!

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• WONDERFUL TRIP

  Submitted on: 09/03/2009

  We had a great experiance, the staff was friendly, concierge was very helpful. rooms were great, comfortable beds and pillows. the breakfast was excellent. would deffinitly stay there ...

  WE HAD A GREAT EXPERIANCE, THE STAFF WAS FRIENDLY, CONCIERGE WAS VERY HELPFUL. ROOMS WERE GREAT, COMFORTABLE BEDS AND PILLOWS. THE BREAKFAST WAS EXCELLENT. WOULD DEFFINITLY STAY THERE AGAIN

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• Embassy fun!

  Submitted on: 09/02/2009

  Staff were helpful and accomodating. breakfast was fabulous. room was neat and clean. subway walk about 15 minutes to go uptown. short walk ;3min to waterfront with nice park and ...

  Staff were helpful and accomodating. Breakfast was fabulous. Room was neat and clean. Subway walk about 15 minutes to go uptown. Short walk ;3min to waterfront with nice park and views of Miss Liberty. My husband and 13 year old son enjoyed it too!

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• Great place to stay

  Submitted on: 08/25/2009

  I was a little hesitant to stay in an embassy suites hotel, but we decided to go with it since the pricing was right. when we arrived, i was blown ...

  I was a little hesitant to stay in an Embassy Suites hotel, but we decided to go with it since the pricing was right. When we arrived, I was blown away. It was extremely modern, clean and spacious. I was very happy with my stay and would recommend this hotel to others. I think this will be my go to hotel when I need a cheap hotel in the city. The subway was a little walk from the hotel, but not too far. Other than that, it was a great location!

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