Reviews

• Do not reserve this hotel as they don't honor it

  Submitted on: 04/12/2009

  I booked a room at this hotel last week for business and the local management for the quality inn did not honor the confirmed reservation. i had to travel 15 ...

  I booked a room at this hotel last week for business and the local management for the Quality Inn did not honor the confirmed reservation. I had to travel 15 miles down the road to find a substandard replacement, and the Quality Inn management did not offer to compensate us. I have reported this to their guest services hotlilne with no result. When I first arrived at the hotel they told me that they had damage from a recent storm but no damage was apparent. Then they told me that they could not find my reservation, then when I produced a confirmation number, they claimed that it was canceled but could not produce a cancellation number. Our travel agency called them and was told that they had oversold the hotel. I use a online travel website for my personal travel and wish that I had booked it thru them as they would have handled finding me another room.

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• Hotel Accomdations Need Updatiing!

  Submitted on: 12/11/2008

  First, let me acknowledge the wonderful staff in attendance at this hotel. they were very professional but also friendly and helpful. the ""full breakfast"" that was served was very good! ...

  First, let me acknowledge the wonderful staff in attendance at this hotel. They were very professional but also friendly and helpful. The ""full breakfast"" that was served was very good! Sorry to say....""It's time for some remodeling! The the rooms were old and musty. The furniture (chairs, bed, bathroom walls, all ceilings ) were worn/ torn in places and dirty. The room and hallway carpets were VERY old and dirty. Let's not forget this place is called ""Quality Inn???????"". All in all, my experience was postive due to the wonderful staff!

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• quality?

  Submitted on: 10/10/2008

  The hotel was not lit up so was difficult to find at night. it was clean. there was a definite lack of compassion for travelers with car trouble. it was ...

  The hotel was not lit up so was difficult to find at night. It was clean. There was a definite lack of compassion for travelers with car trouble. It was rather odd to me that only one of the clerks knew anything about where to eat, where to get help for a car. I would have thought that making the effort to find out this information would make business sense.

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  • Security Safety
  • KidFriendliness
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• Quality Inn - Tyler is a misnomer

  Submitted on: 08/11/2008

  Just about nothing advertised about this hotel is correct. none of the ""amenities"" were as described. the restaurant and lounge were closed evenings. the pool is very small, and the ...

  Just about nothing advertised about this hotel is correct. None of the ""amenities"" were as described. The restaurant and lounge were closed evenings. The pool is very small, and the water level was down about a foot. The fitness center actually has decent cardio machines, (or rather, had, but they've been neglected for so long they sqeak, creak, and clunk along, apparently just struggling to keep going, like the rest of the hotel.) and what appears to be a random selection of beat-up dumbells. The A/C in the fitness center doesn't work. No wi-fi or landline connection was possible, except for the single computer in the lobby, occupied by teenagers. Finally, as if to confirm the strict policy of non-funcitonality, the toaster set out at breakfast didn't work. The staff was indifferent at best, downright rude at worst. One of the staff came into the fitness center while I was in there and turned off the TV while I was clearly watching it! The hotel is reasonably close to the airport, and nothing else. It is as far from anywhere in Tyler a person would actually want to be as possible. I will definitely not stay there again.

  • Room Quality
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  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
  • Pool
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• Tyler Quality Hotel

  Submitted on: 05/02/2006

  Hotel was adequately clean, although the smell of the air freshener was strong and nauseating. several things in the room didn't work-coffeemaker, dryer, safe. breakfast was adequate...but ...

  Hotel was adequately clean, although the smell of the air freshener was strong and nauseating. Several things in the room didn't work-coffeemaker, dryer, safe. Breakfast was adequate...but free. Excellent staff.

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