Reviews

• Looking for another reason to stay!

  Submitted on: 05/25/2009

  Loved this hotel. clean and tidy, chic without being stuffy. surprised by the convenience/location of this hotel to the subway. been to nyc many times but was not too ...

  Loved this hotel. Clean and tidy, chic without being stuffy. Surprised by the convenience/location of this hotel to the subway. Been to NYC many times but was not too familiar with Union Square - GREAT location! Staff was very accomodating and friendly, although we didn't have any outrageous special requests. We were part of a large group and so our group rate made this an EXCEPTIONAL bargain! But do some searching - some of these rooms go on sale cheap. Don't expect a good view - we didn't have one, but with the location, it wasn't important... we were out and about. Try the (quirky) Green Cafe next door for a quick, yummy breakfast and the Wildwood BBQ down the street for a great fun casual dinner. (surprisingly good bbq for NYC) Would stay again soon! In a heartbeat!

  • Room Quality
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  • Cleanliness
  • Value For Money
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• Clean Room????? Whenever? Whatever?

  Submitted on: 08/25/2008

  I was really disappointed by the service at this w hotel. i reserved a non-smoking room, but instead they put me into smoking room. i have to come down ...

  I was really disappointed by the service at this W hotel. I reserved a non-smoking room, but instead they put me into smoking room. I have to come down to lobby to change to a non-smoking room. The shower in the non-smoking room was unclean~mold inside of shower floor. There is no other non-smoking room for us to switch when we called the front desk. Since we booked 6 nights there, we requested to clean the mold while we are gone in the daytime. Nothing has been done when we returned to the hotel that night, still mold inside of the shower. I called front desk, concierge, & housekeeping to solve this issue, but all they did was apologized. No one actually come up to the room to check it out or clean it. Terrible service. We end up buying bleach in the nearby Walgreen to clean up the shower floor ourselves. The entire experience is terrible at this W hotel. The only good thing about the hotel is the location, it 's pretty convenience.

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  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
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• the thrill is gone

  Submitted on: 07/23/2007

  Thw w at union sq nyc was a great destination hotel. unfortunately, the services and furnishings are getting a tad shabby for the high end price. this was the second ...

  Thw W at Union Sq NYC was a GREAT destination hotel. Unfortunately, the services and furnishings are getting a tad shabby for the high end price. This was the second time I had to change rooms because of no A/C. Thats a bad sign for the $$$$.

  • Room Quality
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• W Union Square

  Submitted on: 04/19/2007

  I was very disappointed that i didnt get the room i booked, which was 2 double beds. i was given a larger room with a king size bed and a ...

  I was very disappointed that I didnt get the room I booked, which was 2 double beds. I was given a larger room with a king size bed and a very scary looking rollaway with a plywood headboard, which in my mind, wasnt an upgrade, for the amount of money I was spending, Plus, it the world famous 'W', I expected more. The hallway had major water damage which made it look dirty. The room showed some wear. The beds were very comfortable and we loved the Bliss treats. I doubt I would stay at a W again, unless I see the room before I paid for it.

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• W Union Square

  Submitted on: 04/19/2007

  I was very disappointed that i didnt get the room i booked, which was 2 double beds. i was given a larger room with a king size bed and a ...

  I was very disappointed that I didnt get the room I booked, which was 2 double beds. I was given a larger room with a king size bed and a very scary looking rollaway with a plywood headboard, which in my mind, wasnt an upgrade, for the amount of money I was spending, Plus, it the world famous 'W', I expected more. The hallway had major water damage which made it look dirty. The room showed some wear. The beds were very comfortable and we loved the Bliss treats. I doubt I would stay at a W again, unless I see the room before I paid for it.

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