Reviews

• Best Hotel in Downtown Buffalo

  Submitted on: 10/27/2009

  We stayed at this hotel every time there is an event at the arena. we find this to be best location in downtown buffalo. the breakfast at the hotel is ...

  We stayed at this hotel every time there is an event at the Arena. We find this to be best location in Downtown Buffalo. The breakfast at the hotel is great. The rooms are not modern but its comfortable and clean. We dont have to pay for internet service. All people working at the hotel alwalys had a smile and were very willing to help especially the bell man.

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Best Location & Best Rooms

  Submitted on: 10/08/2009

  I was on a family trip to niagara and needed to stay at buffalo. my friend in buffalo suggested this hotel. it is in good location, best breakfast i had ...

  I was on a family trip to niagara and needed to stay at buffalo. My friend in Buffalo suggested this hotel. It is in good location, Best Breakfast i had so far at hotels i stayed. It also has the best fitness center. I stayed there for 3 days and the staff were very good. Overall i can say that this is the best place to stay in Buffalo.

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Lousy service coupled with aging, smelly rooms

  Submitted on: 09/13/2009

  Stayed at this hotel for a conference. front desk screwed up our reservation and gave us two twins as opposed to reserved king. room was supposed to be non smoking ...

  Stayed at this hotel for a conference. Front desk screwed up our reservation and gave us two twins as opposed to reserved King. Room was supposed to be non smoking but smelled like a bar in a wet basement- musty and smoky. Carpets were stained, wallpaper was peeling all over the room. Beds were worn out with springs coming through - felt like they were stuffed with lumpy mush. We complained and were given half off. Would not move us to any other room. We tried to stay through the night but the smoky/musty odor was overpowering we left at 1am. Our view (from the third floor) was of the steel corrugated wall of the parking ramp. Windows were filthy and did not open making the experience in the stinky room all the worse. The furniture was dated (70's?) sticky on the tops and scratched up. Climate control on the wall for the ac was broken off. There were cobwebs in corners and one of the trash bins was full. Staff were unpleasant and acted like they could not be bothered. We are not very demanding people but we were treated like second class citizens. This is an older hotel that has not aged very well - management is horrible - demonstrated by the uncaring attitude of every staff member we met. Will never ever stay at this dump again. Some of the more favorable reviews for this hotel appear to have been written either by management of the hotel or by those that have no clue as to what one should expect at such lofty prices. You have been warned!

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Dirty!

  Submitted on: 09/07/2009

  My husband and i stayed here for 1 night. the lobby was nice and the staff was courteous the rooms were old and dated. the hallways were dark and there ...

  My husband and I stayed here for 1 night. The lobby was nice and the staff was courteous The rooms were old and dated. The hallways were dark and there were dirty towels left outside guest rooms. Our room had 2 beds. In one bed we found an eyelash and pubic hair. In the other bed we found strands of hair. At the base of the toilet we noticed what appeared to be a rust stain. However, upon closer inspection we realized that it was dried vomit that was never cleaned up. The only positive thing I would say is that this hotel is easy to get to off the highway.

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Family friendly

  Submitted on: 08/21/2009

  Pleasant experience,great location,easy access to main highways don't miss walk along ...

  Pleasant experience,great location,easy access to main highways Don't miss walk along marina

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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