Reviews

• Astounding Location, Shabby Room, Excellent Food

  Submitted on: 12/03/2009

  The pictures of the lobby and bar shown here are accurate - lovely and modern. once we went to our room, however, it was shabby. there were water stains on the ...

  The pictures of the lobby and bar shown here are accurate - lovely and modern. Once we went to our room, however, it was shabby. There were water stains on the ceiling, drab furnishings, and the closet and bathroom doors had been painted over numerous times and were peeling. Maybe they are in the middle of renovating and hadn't gotten to this floor yet. Also we could never get anything to come out of the HVAC system except heat. Had to finally just turn it off. On the plus side, you're at Times Square and can walk to a Broadway play and numerous other things. Also, the staff was very pleasant and helpful. We ate in the restaurant where the food was delish and you can see the lights of the city. A strange thing is that although you enter through a revolving door on the ground floor, you take an elevator up to the 7th floor to the lobby. If you are interested in location and helpful staff, this hotel's for you. If you want a nice room, well maybe they'll renovate.

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• Fabulous Experience

  Submitted on: 11/10/2009

  From the kind greeting i received from the bellmen upon walking in to novotel, to the helpful daily tips i received from the front desk and concierge staff, i truly ...

  From the kind greeting I received from the bellmen upon walking in to Novotel, to the helpful daily tips I received from the Front Desk and Concierge staff, I truly enjoyed my experience at Novotel. My family and I were new to New York, and very overwhelmed by the city itself, but the staff at Novotel was so helpful in planning our daily excursions. Our room was attended to dutifully by the housekeeping staff (which always makes for a nice return from a long day sightseeing), and the lounge provided a lovely place to relax and have a glass of wine while looking over the bustling city. The breakfast buffet was amazing! Lots of good food to choose from (even for picky eaters like my sister). We ate our other meals at restaurants out of the hotel mainly, but if the other meals were like breakfast, you are in for a treat! The decorations in the room were very quaint, with beautiful photographs of the NYC skyline lining the walls of the halls and rooms. I would highly recommend Novotel to any of my friends traveling through to New York. I even noticed that upon checking in, one guest couldn't speak English very well, but the Front Desk made every attempt to communicate effectively with this guest to solve their problems. (A true sign of hospitality!) I hope to come back to Novotel very soon!!! I can't imagine staying in another hotel in New York.

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• Great Location!!

  Submitted on: 09/23/2009

  We arrived at the hotel before the check-in time, but they had a baggage room where we could leave our luggage and enjoy our day. the room had a ...

  We arrived at the hotel before the check-in time, but they had a baggage room where we could leave our luggage and enjoy our day. The room had a fantastic view of Times Square, only the restaurant and outside seating area had a better view. We just wished we realized how close we were to the Rockefeller Center Subway Stations. They are closer than the Times Square ones. would stay here again!

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• You Have Got to Be Kidding Me!!!

  Submitted on: 03/19/2009

  My husband and i recently visited nyc with our two daughters and their husbands for the big east basketball tournament march 13-15, 2009. this was our christmas present to ...

  My husband and I recently visited NYC with our two daughters and their husbands for the Big East Basketball Tournament March 13-15, 2009. This was our Christmas present to them and we were all looking forward to a great weekend get-away. We arrived in NYC at 12:30 p.m and immediately went to the motel. When we arrived we were told that the ""computers were down"" and they were unable to check us in at that time, but to feel free to store our luggage and come back at 3:00 p.m. We did so only to find out that the ""computers were still down"" and the lobby was now full of disgruntled travelers. We again spoke to the desk personnel and were told that they didn't know what time this problem would be resolved and to please be patient. It was now 3:15 p.m. and we had 45 minutes to get freshened up (in the lobby bathroom) for a 4:00 p.m. dinner reservation. We informed the management that we would not be returning to the motel until after the basketball games which could be midnight or later. The gentleman behind the desk assured us that we would have a room when we returned and advised us to, ""Just go and have a great time, we will have your rooms ready upon your return."" The games went into overtime and we did not return to the motel until 1:30 a.m. only to find that our rooms were not ready!!! Are you kidding me!!! They kept saying that it was do to the computer glitch and if we would have a seat in the lobby they would see what they could do. Never again!!

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• excellent stay

  Submitted on: 12/03/2008

  The hotel could not have been any better ! and the view of times square was amazing !

  The hotel could not have been any better ! And the view of Times Square was amazing !

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