Reviews

• not so great

  Submitted on: 09/29/2009

  Hotel was pretty shabby, torn carpet, noisy climate control units broken fixtures in the rooms. coworker had to switch rooms in the middle of the night because of an odd ...

  Hotel was pretty shabby, torn carpet, noisy climate control units broken fixtures in the rooms. coworker had to switch rooms in the middle of the night because of an odd smell that was supposed to "dissipate in a half hour" but didn't. Front desk was snotty and hesitant to accommodate this request. We stayed there as it was selected for a conference. Not sure it will be selected next year. Free shuttle did not run when front desk said it would, so don't rely on it for the airport. Also automated wake-up call was twenty minutes late. Maybe it would be on time if it was requested in person. Overall this hotel is way too expensive for what it is. I have had much better service at cheaper chain hotels. You are paying for the "Raddison" name. No renovations in the future so it is what it is. The sleep number bed is overrated.

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• Great Service

  Submitted on: 02/25/2009

  The hotel was on the dart line (just as indicated in their description), which we were looking for since we traveled to dallas via amtrak. we had planned to get ...

  The hotel was on the DART line (just as indicated in their description), which we were looking for since we traveled to Dallas via AMTRAK. We had planned to get around via DART while in Dallast, but the friendly shuttle staff at the hotel took us-then picked us up both days of our stay. Everyone - Front Desk, Housekeeping, were friendly, and The Sleep by Number Beds were great. Everything was clean and neat, and no hint of smoke anywhere!!!

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• Not too good

  Submitted on: 02/16/2009

  The room was clean and nice but, very small, similar to a walk-in closet. the bed was not comfortable and for some reason there is a $25 dollar charge ...

  The room was clean and nice but, very small, similar to a walk-in closet. The bed was not comfortable and for some reason there is a $25 dollar charge on my credit card. In their defense, I have not yet called to see what the charge is for. Probably wouldn't stay again unless it was a larger room.

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• The pool isn't heated

  Submitted on: 11/18/2008

  Don't stay here if you're planning to use the pool. i booked here with my son because they claim to have an indoor/outdoor heated pool. the heating ...

  Don't stay here if you're planning to use the pool. I booked here with my son because they claim to have an indoor/outdoor heated pool. The heating wasn't working, the pool was 38 degrees. Worse than that the management didn't seem to care. ""You can still swim if you want to"" they told us. Eventually they offered a free in-room movie as compensation!

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• Fair price, ok room

  Submitted on: 11/11/2008

  The hotel service was good, the bed was very comfortable, and, for the price, it was good place to stay. this hotel is probably due for a top-to-bottom ...

  The hotel service was good, the bed was very comfortable, and, for the price, it was good place to stay. This hotel is probably due for a top-to-bottom update: the room was functional, but a bit dated, my a/c system seemed to be either full on, or off, and the bathroom is due for some upgrades. If you need to be close to SMU for some event, you can't beat the proximity, and, while this isn't a luxury hotel, it should serve the mid-level or business traveler just fine.

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