Reviews

• What I wish I knew BEFORE booking!

  Submitted on: 07/27/2009

  Here is a list of what i wish i had known before booking our room: 1) all parking is valet, no free parking unless your stay is on the ...

  Here is a list of what I wish I had known before booking our room: 1) ALL parking is valet, NO free parking unless your stay is on the weekend and you're lucky enough to get a metered spot. (Valet is $15 a night) 2) Main rooms are SMALL! S*M*A*L*L!!!!!!! We had a room with a King size bed and that was it! Upgrade if you can when you book...we tried to when we arrived and all other rooms were sold out. 3) The hotel pictures look like it's a beautiful modern hotel...IT'S NOT modern! I loved the architecture of the old style feel but NOT what were were expecting. 4) With a "non refundable" room, we felt trapped! The room was so hot and it was hard to find the thermostat! (unusually placed behind the bathroom door). 5) The Poter Steak House restaurant in the hotel had great food, but be aware EVERYTHING is ala-cart! We drank water and still had a bill of over $100, and that's with NO salads! 6) The hotel is close to main attractions, it's only a few blocks from the aquarium. 7) Room service closes at 10pm...If you're going to have a late check in, eat before you get there! FYI, there is a local diner that is open 24/7, they serve full menu 14/7 as well...Good "Plan B" if you need one. I hope this helps some travelers make a more "enlightened" decision to stay here or keep looking....These are things I wish I had known before we booked our room! ;) ~Nashville, TN Travelers

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• Great location, good stays

  Submitted on: 08/25/2008

  Porter's restaurant at this hotel is outstanding (one of the best new zealand lamb dishes we've had, and in chattanooga of all places in the world!), side dishes ...

  Porter's restaurant at this hotel is outstanding (one of the best New Zealand lamb dishes we've had, and in Chattanooga of all places in the world!), side dishes are great! Porter's ensures a good stay at this hotel if you care about your food. Hotel is good (perhaps not exciting enough for families with kids as per other reviews) but you have to accept an old building with inconsistent renovations. For us that is okay as we like the old architecture and quiet places. Advise taking the jr suites to have good space. Valet parking on the premises only, but the attendants are outstanding. Starbucks on the main floor, free city trolley bus takes you to main attractions which are just a few minutes away (outstanding Tennessee Aquarium, the Choo Choo, and a very short walk to the Tivoli Theatre to catch the CSO!). We have had inconsistent stays as far as the front desk's service is concerned. Normally good, but some stays were very poor in this regard. Valet parking and porter service has always been good. Pool and facilities are fine, decent business office. Overall though, considering location, food, and its old architecture this is a good hotel. I'd like to see the prices about 15% lower (even on AAA rates) they are a bit high. This is not a Sheraton owned hotel (just a licensed partner, which explains some inconsistent stays).

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• **NOT WORTH THE MONEY**

  Submitted on: 06/02/2008

  The room was ok, but not what i was expecting. the pictures of the hotel are very misleading. the pool was only average, nothing like the picture. this may sound ...

  The room was OK, but not what I was expecting. The pictures of the hotel are very misleading. The pool was only average, nothing like the picture. This may sound strange but the rooms have seriously loud toliets, you can hear your neighbors toliet flush in the middle of the night. We did not eat at the restaurant or get room service. Would not stay there again.

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• DO NOT STAY AT SHERATON REED HOUSE w/KIDS

  Submitted on: 09/05/2007

  This hotel is definitely not worth your time. my family and i were so excited to stay at this hotel last week, only to live a nightmare visit. i made ...

  This hotel is DEFINITELY NOT WORTH YOUR TIME. My family and I were so excited to stay at this hotel last week, only to live a nightmare visit. I made reservations a couple of weeks in advance for a long weekend for our family which includes 3 girls, two of which were 9 and 7 years old. I called the day of our scheduled stay (around 4pm) because I knew we would be coming in late (9pm) and wanted to ensure that we would have our room and to make sure the room arrangements were for proper amount of beds etc. The front desk worker,who answered assured me we would be fine. We drove and made it at the sched time. When we arrived they informed us they had no rooms available for us. According to them, some of their visitors extended their stay. They said they would be able to make room for us the next night, but if you have ever traveled w/kids you obviously do not want to be moving rooms all weekend and we already were having to find another place. Every other hotel we previously considered staying at was now full. They offered some rooms across town, and offered to pay for the one night and discount (Not COMP) our second night by half. When pressed about the reason they gave our room away, they stated some visitors has extended their stay. We asked why even have a reservation system if it doesn?t guarantee a room and what it came down to was that my rate ($* discounted rate) was not as valuable to them as a $*/night rate they charged the people staying in our room.
  I am a frequent traveler but have not stayed at Sheraton in over 10 years. Guess what? With this reservation system and pitiful treatment, I will never give them anymore business either. Long story short, the manager on nights was rude, offering the bare minimum and because we confronted them they did not want us there at all. Our kids were crying, and they did not understand why we made reservations, yet couldn?t stay there?. It was sad and unbelievable and then a smack in our face to offer to only discount our room on the second night, for all that trouble. The hotel we took with the only room across town was a no frills Staybridge Suite, which was the absolute joy of our trip. They were absolute angels to us, the rooms were more like a condo, and the staff went out of their way to accommodate. If you are looking to stay in the Chattanooga area and have kids, DO NOT STAY AT REED HOUSE BY SHERATON. Another family had a horrible experience at Chattanooga Choo Choo as well. We stayed at Staybridge, they did too and our children went home happy. As for Sheraton reservations, I have had many occasions where I have wanted to extend my stay with many hotels over the yearsd and of they are full, it is always the same story? ?sorry other people are checking in tonight, and we don?t have a room.? And you know what? I understand, because I would never want to put a family out of their room they reserved and ruin their vacation plans the way this hotel did. PERIOD.
  

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• sold out

  Submitted on: 07/12/2007

  We decided to take a quick trip to chattanooga and while doing research online i discovered the read house. it had lovely photo's- good review and was sold out. ...

  We decided to take a quick trip to Chattanooga and while doing research online I discovered the Read House. It had lovely photo's- good review and was sold out. I tried Travelocity and they found me a room. I was very happy - after I checked in and I was not as happy. The location was not great for a familyw/ children and the pool was tiny, loud and there was water spilling everwhere. It was slippery and dangerous. The room was fine the bathroom tiny and the shower could have been cleaner. The lobby was very nice and breakfast was fine. I would not stay here again on a family trip.

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