Reviews

• Pool is the best-better than more expensive hotels

  Submitted on: 12/29/2008

  We wanted to stay at this hotel for its indoor pool in december. it was great and warm. this hotel also has a great fitness room and sauna. had a ...

  We wanted to stay at this hotel for its indoor pool in December. It was great and warm. This hotel also has a great fitness room and sauna. Had a very nice time with other guests and members of the fitness club that uses the pool. We were treated very well. Head of housekeeping, made our stay most comfortable. She gave us extra blankets when we asked. She is an exceptionally nice/pleasant person and great asset to hotel. Unfortunately the bed was ""hard as a rock."" Our king room had a coffeemaker, MW, and frig-everything worked just fine. Easy on/off on 495 Long Island Expressway.

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• Pleasant room, ineffective staff

  Submitted on: 08/14/2008

  On checking in, i attempted to use the room telephone to contact my destination. the outside line was disabled, and the buttons used to call the desk didn't work, ...

  On checking in, I attempted to use the room telephone to contact my destination. The outside line was disabled, and the buttons used to call the desk didn't work, so I walked back to the front desk to report the problem. ""It's taken care of,"" said the clerk, as she hung up after speaking to one of the staff. But it wasn't, and again I had to walk back down to the front desk to tell her. Ninety minutes later, after several visits from a puzzled hotel staffer who kept trying the phone, the staffer presented me with two key cards for a different room, down the hall, where, he assured me, the telephone worked. But the key cards didn't. Went back to the desk for the correct keys. When, on entering the new room and finding the outside telephone line disabled, this time I could call the front desk and ask them to enable the line. The room was quiet and clean, the beds were comfortable, and the stay was uneventful thereafter.

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• Adequate

  Submitted on: 08/08/2008

  Had to go to long island for a wedding. hotel is convenient in the sense that it is right alongside the long island expressway, but there's nothing around the ...

  Had to go to Long Island for a wedding. Hotel is convenient in the sense that it is right alongside the Long Island Expressway, but there's NOTHING around the hotel in the way of restaurants. And the hotel doesn't really have a restaurant - although the breakfast in the lobby in the morning was better than I expected - pretty good actually. Staff was helpful. Room was decent. If you have to be in this area and don't want to drive somewhere, good luck finding something to eat or some place to have a few beers, though.

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• I Was Impressed

  Submitted on: 08/03/2008

  The holiday inn hotel in hauupauge was an excellenct choice and i would definitly return, it was actually my second stay there. i would rate it at least 3*. the ...

  The Holiday Inn Hotel in Hauupauge was an excellenct choice and I would definitly return, it was actually my second stay there. I would rate it at least 3*. The hotel was very clean, the rooms large and comfortable, the beds very comfortable, up todate bathrooms, the staff was friendly and the breakfast was good. There was no noise from the Expressway. I am very picky when it comes to hotels and this was when of the nicer ones I have stayed at.

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• Stay Far Away

  Submitted on: 07/24/2008

  Beware of this place the staff is god awful and they will do nothing besides check you in. we had our wedding and were directed to the hotel by our ...

  Beware of this place the staff is God Awful and they will do nothing besides check you in. We had our wedding and were directed to the hotel by our catering hall (who I chose not to blame because they did a terrific job with everything else). To start the evening of the rehearsal dinner they did not give any of our guests their out of town bags as they checked in. The itinerary and directions were in the bags so we spent most of the day/evening taking phone calls of where to be when and how to get there, as if we did not have enough to do. Part of the original deal was to have a suite comped for us the night before and of the wedding. They did not have the room available and charged (Yes it was suppose to be Comped) me for the lesser room which they promised us for that evening. Next on the day of the wedding they assured us that they would move our bags to the bridal suite, well sure enough at 2 pm they still had not moved anything. They also where suppose to bring our cooler for the after party down to the conference room and ice it down but as you may expect it never happened. Long story short me and my grooms men where in tuxedos icing down a cooler and moving all of the stuff to the conference room. As if they had not dropped the ball already when we arrived at the hotel after the wedding we learned that they had given away the rooms for two members of our bridal party. We had reservations but they decided that they could give these rooms away since they had not checked in yet. We ended up resolving this by having them stay in other friends rooms but we had addressed this with M F since we had read it in previous post to be a problem. To compensate us for all of these hassles they offered us a free night in the bridal suite, as if I want to spend another night in this hotel. Bottom Line is M F the sale manager still has not returned my phone calls. WHATEVER YOU DO NOT USE THIS HOTEL IF YOU EXPECT ANYTHING FROM THE STAFF. They will promise you the world and deliver nothing in the end. Thank you Holiday Inn Express Hauppauge for ruining my wedding. FYI the Hampton Inn off exit 60 is the sister hotel so I would expect much of the same BS from them.

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