Reviews

• june 2009

  Submitted on: 06/14/2009

  Room was great, staff was very helpful. would stay there again.

  room was great, staff was very helpful. would stay there again.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Location
  • Pool
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• Lovely Hotel

  Submitted on: 06/05/2009

  We were very happy with our stay at the holiday inn express in middletown, ri. the hotel was very clean and the staff was very courteous. minutes away from newport ...

  We were very happy with our stay at the Holiday Inn Express in Middletown, RI. The hotel was very clean and the staff was very courteous. Minutes away from Newport was very convenient. Would definitely go back again!

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Location
  • KidFriendliness
  • Security Safety
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• Limited After Hours Maintenance

  Submitted on: 04/15/2009

  Initially my impression of this property was exceptional and i was enjoying my extended stay. this was until a maintenance problem early on went unattended to for over 13 hours ...

  Initially my impression of this property was exceptional and I was enjoying my extended stay. This was until a maintenance problem early on went unattended to for over 13 hours leaving us without a bathroom. The hotel clerk did provide us a key to a room down the hall for access to toilet/sink. She also gave us the option of moving to another room on the other end of the building. However none of this was proactive by the hotel staff. I had to keep inquiring to get assistance or any follow up status. One would think that a property with almost 100 rooms would have emergency maintenance capability. It seems that any issue involving safety or sanitation/hygiene should be responded to within a few hours and not at the inconvenience of the traveler if possible. In 8 days of the 5 front desk staff I have worked with or observed only 1 has performed above average when interacting with me or other customers.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
  • Pool
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• Hotel Review-wonderful place to stay

  Submitted on: 11/28/2008

  I was in newport for one night and stayed at the express hotel. great service, wonderful room. food was good for free breakfast. free wireless a plus. did not use ...

  I was in Newport for one night and stayed at the Express hotel. Great service, wonderful room. Food was good for free breakfast. Free wireless a plus. Did not use the pool but it looked great and people were enjoying it. King size bed was very comfortable. I would recommend this hotel to anyone. Reasonable rate. I value these reviews for when I travel so that is why I am writing this.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
  • Pool
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• Nice Hotel

  Submitted on: 10/04/2008

  This hotel was clean and inviting. there was a choice of 4 pillows with various degrees of softness/firmness on each bed. i would recommend this hotel.

  This hotel was clean and inviting. There was a choice of 4 pillows with various degrees of softness/firmness on each bed. I would recommend this hotel.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
  • Pool
  • Activities
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