Reviews

• ONLY HOTEL TO STAY IN

  Submitted on: 05/13/2009

  Stayed for a weekend and the stay was fantastic! we found the hotel to be very clean, private, central and modern. the staff was tremendously accomodating and helpful. they were ...

  Stayed for a weekend and the stay was fantastic! We found the hotel to be very clean, private, central and modern. The staff was tremendously accomodating and helpful. They were able to give me my room # even before I arrived! All in all, this is the ONLY hotel I will ever stay in when coming to NYC! The staff was the best!

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• Not ready for prime time

  Submitted on: 04/13/2009

  This hotel is under construction in all of the public areas and is quite a mess to get around. while the room was clean and comfortable and the staff was ...

  This hotel is under construction in all of the public areas and is quite a mess to get around. While the room was clean and comfortable and the staff was accommodating, the hotel was not worth staying in unless you get a very low rate and don't care about the public areas. Walking down a steep curving staircase covered in drywall dust to get to the street level, competing with workmen for the elevators and listening to the buzz of compressors and electric nail guns and saws every time we entered or exited the hotel was too much. Housekeeping was excellent but the rest of the staff tried to ignore or downplay the situation. The workmen were more apologetic than the staff. We were not forewarned of the situation even though we talked to the hotel directly before making our reservation. There are many other good deals on hotels in NYC right now, try one of those first.

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• A good exerience at a hotel under transition

  Submitted on: 12/10/2008

  This hotel is under rennovation and switching to a new brand shortly. despite the works underway, this hotel was good place to crash on a friday night in midtown. they ...

  This hotel is under rennovation and switching to a new brand shortly. Despite the works underway, this hotel was good place to crash on a Friday night in midtown. They upgraded me to a suite which I was not expecting, so for that I am making the effort to give them a thumbs up. Nice rooms, a bit noisy, but this is 57th and Lex, what do you expect?

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• Great time in the big apple!

  Submitted on: 11/13/2008

  We had a super stay at hotel 57! x at the front desk was super kind to me /my mom and son. we checked in early because of a yankees ...

  We had a super stay at Hotel 57! X at the front desk was super kind to me /my mom and son. We checked in early because of a Yankees game and she helped with everything..even an up grade!! The concierge was very helpful..he gave us a list of family friendly resturants and directions to the game. The room was perfect..the view..the cleanliness..great t.v...great linens etc...we were very happy! The location is just right for walking to all the major spots.The bellman on the lower level..Parnell..made our trip with his friendly face and ""swagger"" each day. This was the first trip to NYC for my 10yr old and he made friends with all the hotel staff. We recommend this hotel and hope to be back very soon!

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• Hotel experience at Hotel 57

  Submitted on: 10/30/2008

  We liked the hotel decor and modern features of both rooms that we stayed in. however, when the room with double beds that we booked was not available, the manager ...

  We liked the hotel decor and modern features of both rooms that we stayed in. However, when the room with double beds that we booked was not available, the manager was very rude and not accommodating. He had said that it was the online travel websites fault that we didn't have a room with two double beds. (I had confirmed with a Hotel 57 staff member that we would have two double beds prior to booking the trip/ hotel online). Luckily one of the other front desk workers, X, was accommodating and found us a room that was a nice replacement. This was only fair considering we had to re-pack up all of things and move in the middle of our trip because that room was only available for one night. Overall the hotel was great and easy to get to, even being on the east side of town. However, the management staff needs to attend hospitality classes or consider moving on to a job that doesn't require customer service. Thanks again, X.

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