Reviews

• First of many stays at this hotel

  Submitted on: 08/24/2009

  Everything from our entry into the foyer, to our rooms and the service, food and a feeling of relaxation after being on the road 19 hours was wonderful. it was ...

  Everything from our entry into the foyer, to our rooms and the service, food and a feeling of relaxation after being on the road 19 hours was wonderful. It was close to Lubbock Christian University and everything else. The pool and hot tub were excellent and the fitness center was a hit with my grandsons. The evening reception was really enjoyed by our group. They serve great biscuits and gravy, and my grandsons should know. Thanks for a super stay. On the loop you cannot see the entry sign (covered with shrubbery) and it was one way travel, so we had to turn around, but that is all that we can say negatively about our experience. I will look for the Big E sign on my next trip anywhere.

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  • BusinessCenter
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  • Pool
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  • PetFriendliness
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• Very Nice Hotel

  Submitted on: 03/21/2009

  We really enjoyed the breakfast. beautiful courtyard/atrium area. nice spacious rooms, that were clean and comfortable. front desk people were very friendly and helpful. was kind of noisy on ...

  We really enjoyed the breakfast. Beautiful courtyard/atrium area. Nice spacious rooms, that were clean and comfortable. Front desk people were very friendly and helpful. Was kind of noisy on the weekend but the hotel was pretty full. Would definitely stay here again.

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• Horrible experience - Management unresponsive

  Submitted on: 12/16/2008

  Arrived back to the hotel on friday evening at 5pm. my key did not work so i went to the front desk to get new keys and left grandma outside ...

  Arrived back to the hotel on Friday evening at 5pm. My key did not work so I went to the front desk to get new keys and left Grandma outside the room. When I returned with new room keys I found a group of people opening my door. They had been given my room. The room that I was still occupying. The room was not clean and there were strangers entering it. I went downstairs got new keys and was assured the room would be cleaned. No real apology. We had couple of drinks at the happy hour and I decided to check the room to see if it had been cleaned. Again my room key didn't work so I went to go see the manager again. He said ""sorry"" and gave me new keys and told me to let him know if the room wasn't clean, at that point I handed him my keys and said ""you check the room, that's your job"" He returned my keys 20 minutes later and said that the room had been cleaned. and he said ""sorry about that"". That is not the type of response I expected. When we did return we found the following: The beds were made and we had clean towels but the dirty dishes and glasses were not removed or replaced. The coffee was still in the coffee pot, the ice bucket was full, we had little toilet paper etc.... Obviously the room was not cleaned by a maid... This is not acceptable service from a Embassy Suites Hotel and I cannot recommend this hotel. In fact I would have expected that they would have credited me for at least one nights stay for the inconvenience but their management could have cared less. Don't stay at this hotel!

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• WILL DEFINITELY STAY AGAIN!

  Submitted on: 06/12/2008

  What a great place to stay for work or play. my room was clean and a very nice two room suite. the workout room was small, but had tv's ...

  What a great place to stay for work or play. My room was clean and a very nice two room suite. The workout room was small, but had TV's to each machine, which was great. The staff was extremely friendly and helpful from the cleaning staff to front desk personnel. Exceptional breakfast to include made to order omlettes, pancakes, and french toast, along with everything else you can think of. The best part was the hospitality hour at night with the nightly snacks and drinks. I thoroughly enjoyed myself at this hotel and would highly recommend it to anyone going to Lubbock. Just a few minor negative points, to include the pool being somewhat small, open for people to look in, and lots of kids (which is great for the kids).

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• WILL DEFINITELY STAY AGAIN!

  Submitted on: 06/12/2008

  What a great place to stay for work or play. my room was clean and a very nice two room suite. the workout room was small, but had tv's ...

  What a great place to stay for work or play. My room was clean and a very nice two room suite. The workout room was small, but had TV's to each machine, which was great. The staff was extremely friendly and helpful from the cleaning staff to front desk personnel. Exceptional breakfast to include made to order omlettes, pancakes, and french toast, along with everything else you can think of. The best part was the hospitality hour at night with the nightly snacks and drinks. I thoroughly enjoyed myself at this hotel and would highly recommend it to anyone going to Lubbock. Just a few minor negative points, to include the pool being somewhat small, open for people to look in, and lots of kids (which is great for the kids).

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
  • Pool
  • Activities
  • BusinessCenter
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