Reviews
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GREAT TRIP OCT 6TH-OCT10TH
10/13/2009The hotel was great, the people were helpful and friendly. the location was great to get to salem and boston, only about 20min. the location of the hotel was a ...
the hotel was great, the people were helpful and friendly. The location was great to get to Salem and boston, only about 20min. The location of the hotel was a little confusing, had to go 2 full circles to get there, but we had a gps so it was fine...the room was huge and clean.The lower level which they call the first floor was smelly, but all and all great place and great price. chicago people
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Average - Over rated at 3 stars
10/13/2009My main comment is that this should be rated as a 2 star property and with that knowledge it is ok. but here is my experience and observation: stayed here ...
My main comment is that this should be rated as a 2 star property and with that knowledge it is OK. But here is my experience and observation: Stayed here overnight September 23, 2009. The first room provided had broken box springs on the left edge of the bed so that when laying on the bed you would have a tendency to roll onto the floor. Two lamps also didn't work. Upon request we were moved to another room which was OK with the exception of the TV which didn't work at first because the coax cable had been unscrewed (probably not the Hotels fault but probably previous guest). This is a former Best Western (as I was told by the staff) and an older property. Both rooms look like they may have been refurbished in the last couple of years. The carpet looked new and updated, however there were scuffs and dings in the walls and woodwork in the rooms, hallways and common areas. Low wattage light bulbs in the rooms requiring you to turn on all the lights in order to see properly. I took a look at the indoor pool and it looked nice.
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Difficult Stay
10/18/2008My friends and i arrived on a friday evening after working all day and traveling 6 hours in heavy traffic. we were assigned to a smoking room on a smoking ...
My friends and I arrived on a Friday evening after working all day and traveling 6 hours in heavy traffic. We were assigned to a SMOKING room on a SMOKING floor. We made specific reservations for NON-SMOKING room which I had in writing with a confirmation #. When we explained to the two young men at the front desk, that 2 of our group had asthma, they were not at all interested in making things right. My friends used rescue inhalers all weekend. Obtaining alternative arrangements in October near Salem, Mass. is not an option. Usually, hotels try everything to make things right, especially when health is involved.
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great stay
08/16/2008Came to the area for our anniversary. staff was extremely helpful, and after making a minor booking mistake, actually upgraded our room at no additional cost. people on all shifts ...
Came to the area for our anniversary. Staff was extremely helpful, and after making a minor booking mistake, actually upgraded our room at no additional cost. People on all shifts would help whenever asked. Room was clean, and extremely comfortable. Got see everything we came to see, including somethings in Salem that I didn't expect.
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Friendly Visit
01/07/2008Most appreciated the staff here. some snafus at check in, but very helpful in canceling one of our room nights and diligent in helping see a refund through (staff kept ...
Most appreciated the staff here. Some snafus at check in, but very helpful in canceling one of our room nights and diligent in helping see a refund through (staff kept paperwork trail for more than two months after our stay when the room *still* had not been refunded by booking service). Used room mostly for sleep only--bed could have been more comfortable, but overall, the room was good size and comfortable. Location is a good mid point between downtown Boston and the North Shore area. Free breakfast bar a plus. Overall good value for the money spent.
