Reviews
Write a Review-
Wonderful Stay with the Family
10/16/2009Stayed here with my husband and two children and we had a wonderful time. the staff was friendly and helpful. the room was clean and comfortable. it was close enough ...
Stayed here with my husband and two children and we had a wonderful time. The staff was friendly and helpful. The room was clean and comfortable. It was close enough to the falls without being right in the middle of everything. It's nicer staying where its a bit more quiet. We had a very nice view of the gorge. We even decided last minute to take a day down in Niagara-on-the-lake, which wasn't a bad drive at all and it made a very nice, different sort of day, Beautiful there. It wasn't our first visit to the Niagara Falls and it won't be our last and we will absolutely be staying here for our next visit.
-
poor customer service
08/19/2008We spent 5 days at this hotel and experienced poor customer service from the beginning of our stay until the end. from the moment we arrived, our room had a ...
We spent 5 days at this hotel and experienced poor customer service from the beginning of our stay until the end. From the moment we arrived, our room had a disgusting odor. We were not moved from our room for 3 days, despite voicing our concerns at least twice a day and were reassured everyday that it would be taken care of. Our room never had enough towels, the bathroom door would stick, no security lock on our door. We were prevented from speaking to the manager until the last day when I went to find her myself. Many other hotel guests had complaints, so it was not just us.
-
Nice Place.
06/01/2008Very comfortable rooms, very clean, great restaurant on site and a very nice pool, sauna, and hot tub. i would go back!
Very comfortable rooms, very clean, great restaurant on site and a very nice pool, sauna, and hot tub. I would go back!
-
Would go back
06/01/2008Our trip was great, we had an early check-in but our room was already ready. friendly atmosphere, great food in the restarurant. the rooms were very clean. i would ...
Our trip was great, we had an early check-in but our room was already ready. Friendly atmosphere, great food in the restarurant. The rooms were very clean. I would recommend this hotel to others.
-
Couldn't wait to leave
09/13/2007We only stayed here because we could not continue our stay at the best western next door. we were promised wireless internet access, but it was down all weekend. previous ...
We only stayed here because we could not continue our stay at the Best Western next door. We were promised wireless internet access, but it was down all weekend. Previous guests' wet towels were still in our room. Calls to the front desk were repeatedly disconnected before actually talking to anyone. The TV only had about 5 channels, 3 of which were too fuzzy to watch -- not good when you're travelling with a 4-year-old. The pool was freezing cold and maintenance told me that a part was broken and on order and to not bother with the sauna as it was broken, too. Housekeeping never came to our room, so we had no clean towels as we had to use our room towels for the pool. Wallpaper was peeling off the wall.
They advertise in the rooms that they have a 100% satisfaction guarantee, but when asked how seriously they honored it, our request was ignored.
Staff often behaved as if they were bored and clueless.
The in-house restaurant advertises a breakfast buffet, but was closed when we went down at 10:30 am and looked like it hadn't been open at all that morning.
Although it is an older building, paying attention to details (better TV reception, friendlier staff) would have made this a better experience.
- 1 - 5
- 6 - 7
