Reviews
Write a Review-
No Follow Up
07/22/2008After writing my first review, i received a long phone message from the manager of this laquinta, apologizing for my stay and that she would send a voucher for a ...
After writing my first review, I received a long phone message from the manager of this LaQuinta, apologizing for my stay and that she would send a voucher for a free nights stay at any LaQuinta and that she would remove the very decieving photo on travel webs of the updated LaQuinta instead of what it "actually" looks like. It's almost August and neither of these things have occurred. Not surprising.
-
LaQuinta, Spanish for Terrible Customer Service
06/20/2008My experience began with trying to check in on my 1 hour lunch break from the business class i was taking in tulsa, i waited 20 minutes in the lobby ...
My experience began with trying to check in on my 1 hour lunch break from the business class I was taking in Tulsa, I waited 20 minutes in the lobby while the front desk clerk took a call. After checking in, I made note that the Laquinta picture on the Travelocity website is NOT the quality of Laquinta that I was staying in, as it was a MUCH older property, not one of the more modern and "clean" facilities Laquinta is building now. I did layout at the pool which was fine, only because I didn't get IN the pool. It was very dirty and there was literally a frog swimming in it at one point. I had to call 7 times before someone actually picked up the phone at the front desk after dinner to find out where the fitness room was (that is listed as an amenity on Travelocity). She informed me they didn't actually have a fitness room on-site and said I would have to drive at least 6 miles to get to it. I was extremely frustrated with the false advertising, first with the condition of the property and now with amenities listed. The "continental breakfast" they speak of on the website basically consists of a waffle machine, cereal and some bread. A perfect ending to a terrible stay at Laquinta.
- 1 - 2
