Hyatt Harborside At Boston Logan International Airport
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from $103.19 USD
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Reviews
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Wouldn't stay again
03/10/2009The hotel lobby is beautiful, however, once inside you have to figure out where the lobby is lcoated as the concierge sits right there. i had a problem upon entering ...
The hotel lobby is beautiful, however, once inside you have to figure out where the lobby is lcoated as the concierge sits right there. I had a problem upon entering the hotel, the doorman didn't open the door or offered any help. The front desk was somewhat friendlier. After struggling with our bags, the front desk gentleman did ask ""did we need valet."" After dragging your gabs across the lobby, the elevators was a stone throw away, so we replied ""no."" I reported the incident to the manager on staff and her reply ""what would you like me to do."" I felt she was very condesending and did not offer any other help. I wrote a letter to the general manager - I did get a response and he stated he would get back to me soon. My visit was superbowl weekend (1/31 - 2/1) and I'm still waiting for a final response. The hotel is extremely expensive and having your guest pay $38/daily for valet is quite ridiculous. Vending is expensive $2.50 for a bottle soda. My overall experience was not pleasant, not even at the coffee shop (Starbucks) everyone seems so uptight. I'm from Maryland and is accustomed to superior customer service but did not get that from the Hilton. If you are looking for something to do, there is nothing around, you will need a vehicle or you are forced to eat in. Not convenient to anything. I would definitely not recommend to family or friends based on the treatment received.
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Wouldn't stay again
03/10/2009The hotel lobby is beautiful, however, once inside you have to figure out where the lobby is lcoated as the concierge sits right there. i had a problem upon entering ...
The hotel lobby is beautiful, however, once inside you have to figure out where the lobby is lcoated as the concierge sits right there. I had a problem upon entering the hotel, the doorman didn't open the door or offered any help. The front desk was somewhat friendlier. After struggling with our bags, the front desk gentleman did ask ""did we need valet."" After dragging your gabs across the lobby, the elevators was a stone throw away, so we replied ""no."" I reported the incident to the manager on staff and her reply ""what would you like me to do."" I felt she was very condesending and did not offer any other help. I wrote a letter to the general manager - I did get a response and he stated he would get back to me soon. My visit was superbowl weekend (1/31 - 2/1) and I'm still waiting for a final response. The hotel is extremely expensive and having your guest pay $38/daily for valet is quite ridiculous. Vending is expensive $2.50 for a bottle soda. My overall experience was not pleasant, not even at the coffee shop (Starbucks) everyone seems so uptight. I'm from Maryland and is accustomed to superior customer service but did not get that from the Hilton. If you are looking for something to do, there is nothing around, you will need a vehicle or you are forced to eat in. Not convenient to anything. I would definitely not recommend to family or friends based on the treatment received.
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From STL to Boston, Great Play to stay!
02/18/2009The staff at this hotel were unbelievable! they were friendly, helpful and very informative. i would definitely stay there again when we visit boston. i have never had such a ...
The staff at this hotel were unbelievable! They were friendly, helpful and very informative. I would definitely stay there again when we visit Boston. I have never had such a wonderful experience with a hotel staff, as I did when I was there last November. Their shuttle service never tired of running me back and forth to the train at the airport. Thanks to all!
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Service + accommodations + harbor view = Great stay!
10/25/2008One of the perks offered to guests is the free hotel shuttle pick-up from the airport (& vice versa on flight out). check-in was fast, the front desk staff ...
One of the perks offered to guests is the FREE Hotel shuttle pick-up from the airport (& vice versa on flight out). Check-in was fast, the Front Desk staff very cordial. The hotel's harbor view of the Boston skyline is something to marvel at and enjoy specially at night. Rooms facing the harbor and the city comes with an added premium but the hotel grounds/patio is more than enough for hours of soaking in that view. Right outside the hotel is a walking path/jogging trail right by the harbor. Upon check-in, one negative was one of the drinking glass still had lipstick mark. Except for that dirty glass, we never had any complaints of the saisme nature and in fact, room clean-up was perfectly timed when we had left our room which, I have to add is also commendable. Restaurant/room service staff and shuttle drivers' service is exceptional! We felt special yet feeling ""at home"" at the same time. Overall, it's a 9 out of 10 and the only reason it's not a perfect 10 is it's location. Being farther from the city, we had to miss out on just going out and walk around downtown Boston which is a train ride or a water taxi ride away. However, the hotel's 24-hr shuttle also conveniently brings and picks up guests from the hotel to the Blue T station (train/subway).
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Excellent Experience
08/10/2008Our stay at hyatt harborside was very nice. all staff were courteous and went out of their way to be helpful - even to the point of arranging outdoor furniture and ...
Our stay at Hyatt Harborside was very nice. All staff were courteous and went out of their way to be helpful - even to the point of arranging outdoor furniture and assisting with family photos. The rooms were very clean, comfortable, and QUIET. Room service was excellent. Very convenient for taking the water taxi into Boston. Shuttle service to the airport was very convenient and helpful. We will look forward to returning to this hotel on our next stay in Boston.
