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Do not deal with these people
04/26/2009We didn't even make it as far as staying in one of their rooms. we made a reservation on wednesday. they immediately put a hold on the money for ...
We didn't even make it as far as staying in one of their rooms. We made a reservation on Wednesday. They immediately put a hold on the money for the two days we would be staying. Friday we arrived at the hotel for our reservation and were told that they could not find any information about it. Despite the fact that they had taken the money out of our account hours before our arrival. The hotel was completely booked and we had to go into downtown Nashville to get a room. We have contacted the hotel several times to get our money back and each time we are told to call back in 30 minutes, call back in two hours...etc. Each time we call back we are again told that they have not found any information about either our reservation or the charge to our account. When we asked for the corporate number we were told that they did not know it. We finally found the corporate customer service number and were told that this situation would be resolved within 7 days. We will wait and see.
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Not what we expected
06/17/2008We reserved a non-smoking room, and got a smoking one. to get to the room, we were told to go up the stairs, and the desk clerk pointed in ...
We reserved a non-smoking room, and got a smoking one. To get to the room, we were told to go up the stairs, and the desk clerk pointed in a general direction. Upon exiting the desk area, the choices were the set of stairs or walking up a big hill. At 10pm that is not easy to do with 2 suitcases. We were on the first floor, which was good, because there was no elevator to get to the other floors.
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Terrible Experience
07/26/2007I didn't care for this motel at all - the staff was very nice, but i was put into a smoking room when i reserved a non-smoking room. the ...
I didn't care for this motel at all - the staff was very nice, but I was put into a smoking room when I reserved a non-smoking room. The room itself was practically falling apart - the tv remote had no batteries, the bathroom door didn't shut, the hair dryer was coming off the wall - just a very unpleasant experience. I'm glad I was only there for a few hours, because I don't think I'll be a repeat customer to that particular location.
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disappointed
07/26/2007The location of this hotel was not in the best part of town. i was alone with my two children and didn't really feel safe leaving the room. there ...
The location of this hotel was not in the best part of town. I was alone with my two children and didn't really feel safe leaving the room. There is a ""restaurant"" in front of the hotel, but it is more less a bar. there is also another bar within walking distance where the main focus is smoking some kind of arabian community pipe. The lobby pictures shown were not the actual lobby of this hotel
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Days Inn, Nashville Airport
06/30/2007Room was dirty and service was ...
room was dirty and service was bad
