Reviews
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Enjoyable Family Experience
07/20/2009Everything was great. the buffet was the best i've ever had. new outdoor pool was awesome. yeah the view is from a small balcony but i prefer to be ...
Everything was great. The buffet was the best I've ever had. New outdoor pool was awesome. Yeah the view is from a small balcony but I prefer to be out on the private section of the beach anyway. Everyone was friendly and attentive. We had a great two day stay.
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Unclean stay......
07/14/2009I recently stayed at the clarion in oc. checking in was quick and easy; elevator was slow which can be typical for some hotels. but the unforgiving is the condition ...
I recently stayed at the Clarion in OC. Checking in was quick and easy; elevator was slow which can be typical for some hotels. But the unforgiving is the condition of the room. The unclean bathroom; the toilet and toilet seat was soiled...with urine and other unmentionables. The nightstand was cover in dust, there were dark brown stains on the comforter. There was some odor coming from the air unit. We decided to eat dinner on the terrace to enjoy the weather but after seating there for several minutes and not being acknowledge we left. This hotel offers so many amenities. Has the potential of being a 4 star but with the lack and sorry housekeeping and poor customer service. People expect a hotel to be clean and safe. It is a disgrace to offer a room with urine on the seat. I will not waste money on a uncaring hotel like this one ever again... Keep looking for a clean stay..skip over this one.
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Don't even think about it....
04/29/2009Ok, so i booked this hotel because it looked to be the best hotel in oc that was pet friendly and affordable. when i got there, the staff was very ...
Ok, so I booked this hotel because it looked to be the best hotel in OC that was pet friendly and affordable. When I got there, the staff was very nice and check in was quick. I got to my room only to find an unclean bathroom. I work in a small boutique hotel and see cleaned bathrooms every day. This bathroom didn't have face towels, wash cloths, the toilet seat looked like it had cigarette ashes on the seat and the toilet tissue had not been changed. I felt I could overlook this, as the rest of the room appeared clean. Shortly after the toilet kept running, and when I was ready to go to bed I pulled the sheets back only to find a blood stain. Not a small fleck, but a huge enough stain that no one could ignore. It was disgusting. So I called room service and told them I needed another room, and they called me back to say I needed to come down and get the key for the new room. When I got down there, I was not given an apology, my room wasn't comped, and I wasn't offered any kind of credit for such a disgusting experience. So I moved my things across the hall to a much cleaner room, or at least it appeared to be. I didn't sleep well either night, because I felt as though I was still sleeping on unclean sheets, so I slept on top of the comforter, with my face on my arm so it wouldn't touch the pillowcase. Although the new room looked clean, I didn't trust it. The only good thing was the bartender X, otherwise save your money and go elsewhere.
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cottage cheese on a smelly tuesday
04/02/2009You know when you leave cottage cheeses outside for a week or to and then u go outside on a smelly tuesday and you find out it is a smelly ...
You know when you leave cottage cheeses outside for a week or to and then U go outside on a smelly tuesday and you find out it is a smelly tuesday and theres rounted cottage cheeses on the ground that is what this hotle smells like. I could not breath well after being in this hotle in a week. The pool smelled like a dead skunk!!!!!
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Bad Got Better!
10/26/2008After checking into the clarion, my wife and i were given a room on the 5th. floor. however upon exiting the elevator we were caught by the overpowering smell of ...
After checking into the Clarion, my wife and I were given a room on the 5th. floor. However upon exiting the elevator we were caught by the overpowering smell of cigarette smoke. We proceeded to our room and after opening the curtains were met with the hotels air conditioning ductwork etc. I had ordered a ocean front room to celebrate our wedding anniversary.I phoned the desk and told them that I would not accept the room,they replied that they had no others.I asked to speak to the manager and told her of our disappointment and that if they couldn't furnish us another room, we would check out and take it up with ""AMEX"".The manager asked us to come down to the lobby,where she appoligized and claimed that whoever made the reservation screwed up. I made the reservation! She then gave us a key to a King size on the 12th. floor.A great improvement.We thanked her for her courtesy. Our meal at ""The Horizion House"" was a great disappointment!!
