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• Polite indifference

  Submitted on: 03/21/2007

  We reserved a non-smoking room with a refrigerator. what we were assigned was a suite that was well accomodated at one time. however, it had been smoked in and ...

  We reserved a non-smoking room with a refrigerator. What we were assigned was a suite that was well accomodated at one time. However, it had been smoked in and the refrigerator did not work. The staff and the management were indiffernent to our plight. They were full and offered no rebate or consideration for not delivering a room as specified

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