Reviews
Write a Review-
Unethical management
03/27/2008I showed up at the hotel at 10:00 pm with a reservation and a coupon for a reduced room rate off their standard rate. i checked in with the ...
I showed up at the hotel at 10:00 pm with a reservation and a coupon for a reduced room rate off their standard rate. I checked in with the coupon and signed a paper agreeing to the reduced rate. Later, after we had unpacked and were getting ready for bed, the desk clerk called the room to say that the manager wouldn't allow our coupon as it was only for "walk-in" guests and didn't apply b/c we had previous reservations. He said he would charge us the standard rate instead. I went to the office to see the coupon again and speak with the manager, but the manager seemed to make specific efforts to avoid me (he was on a cell phone call outside the office and walked away when he saw me approaching). I read the coupon, which did not have any such restrictions and waited 15 minues for the manager to return. As it was nearly 11:00 and I had young children in the room with me, I left the office and went to bed. No manager was on duty in the morning for me to discuss the matter with, so I just checked out and left. I find this extremely unethical and cowardly on the part of the hotel manager and would not stay in such a hotel again.
-
Service
08/12/2006I called the front desk upon turning in for the night with a wake up call request. luckily i figured out the alarm clock because i never got the call. ...
I called the front desk upon turning in for the night with a wake up call request. Luckily I figured out the alarm clock because I never got the call. During check out the clerk could not find my request in their logs. Other than this the hotel was not bad.
- 1 - 2
