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We were cancelled even with a credit card guarantee
11/11/2009We had 2 rooms guaranteed with a credit card since may and when we arrived at the days inn in minot nd at 9:00 pm we found we had ...
We had 2 rooms guaranteed with a credit card since May and when we arrived at the Days Inn in Minot ND at 9:00 pm we found we had no rooms at all. The hotel cancelled us and gave our rooms to someone else. There were no other rooms at this hotel AND only 1 other room in the whole city - a sleazy one at best. They gave us a list of hotels and telephone numbers and didn't even offer to find us a room. I booked this hotel through travel agency 6 months in advance with a confirmation number, guaranteed with a credit card, fully expecting to have a place to sleep. I will never use travel agency again and will NEVER stay at Days Inn Minot again. This is not the only instance at this hotel. Last year we stayed there (an annual event in Minot) and they did the same thing to another customer while we were checking in last year.
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Wouldn't reccommend it
10/17/2008We drove in from canada and arrived at check-in time, only to be told it would be another hour. we came back (as did everyone else that was supposed ...
We drove in from Canada and arrived at check-in time, only to be told it would be another hour. We came back (as did everyone else that was supposed to check in an hour previous) and it seemed everyone ahead had been booked something opposite to what they had planned. Once we got our rooms, the maids were still not done, so we 'camped' in the hallway until they finished. We stayed two nights and over the course of that time we had to have our keys reset 4 or 5 times - others staying close to us said the same for their rooms. The front desk told us this was the norm for safety reasons. I've never encountered that before and talk about a nuisance to have to walk to the front desk and wait for someone to appear to reset the cards. Also, despite staying in non-smoking rooms, the hallways on both floors reeked of cigarette smoke. I won't stay there again.
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Wouldn't stay there again
03/30/2008We reserved rooms online through daysinn.com and when we got to the hotel to check in, we didn't get the rooms that we reserved. i reserved business suites ...
We reserved rooms online through daysinn.com and when we got to the hotel to check in, we didn't get the rooms that we reserved. I reserved business suites for more room and we ended up getting regular rooms. I went back to the front desk and asked about it and then gentleman said that a bunch of stuff got mixed around so we didn't get our business rooms. So then I asked if I was charged for regular rooms or business rooms. The guy told me we were charged for regular rooms and we got a discount, but when I looked at the reciept it showed that I payed the business suite price that was quoted to me online. So I asked about the pricing, online it says one thing and the people at the hotel told me a totally different price. I was told that the weekend rate is higher, way higher then what the internet quotes. So either they needed to change the website or straighten out the hotel rates. The people at the front desk was very polite about everything. I would NOT recommend that hotel to anyone, and I will never stay there again. I will stay farther away from my destination if I have to.
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